Provides assistance to the Crisis program for scheduling shift coverage, service operations and delivery or quality care. Perform brief crisis assessments in hospital, prison, nursing homes and other community settings to determine treatment needs for individuals with substance use and/or mental health disorders. Following such assessments and brief interventions, staff will provide preliminary diagnoses and collaborate on plans of recommended treatment, services and resources.
Provides individual and team supervision of Crisis staff. Maintains program expenditures in alignment with budget targets. Implement and maintain approved policies and procedures recommending areas for improvement as identified. Implement and review quality and safety measures to assure compliance with identified targets. Ensures appropriate daily staffing and develops monthly schedules in keeping with program needs and budgetary expectations. Ensures timely and accurate data submission. Reviews data with staff and provides feedback to appropriate leadership personnel. Provide expert direction and oversight to determine need for voluntary and involuntary hospital admissions. Complete brief psychosocial assessments of children, adolescents and adults of all ages. Answer hotline telephone calls from consumers, their families and professionals and provide them with supportive listening, instruction, coping skills and treatment or service options. Provide crisis counseling to resolve or de-escalate acute emotional and behavioral reactions. Complete accurate paper and electronic documentation of work performed. Complete public and private insurance authorizations for inpatient admissions and ambulance transports as required. Ability to comply with all HIPAA, EMTALA and other relevant federal and state regulations and laws. Perform brief Drug and Alcohol assessments. Assist community agencies by providing advice, guidance or direct service to deal with acute psychiatric disturbances. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Minimum of 2 years-Related work experience (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.