Location Address: 60 Memorial Medical Parkway Palm Coast, Florida 32164
Top Reasons To Work At AdventHealth Palm Coast
Immediate Health Insurance Coverage
Great benefits such as: Educational Reimbursement
Career growth and advancement potential
High quality of life with low cost of living on the shores of sunny Daytona Beach, FL
Full Time Day Shift
You Will Be Responsible For:
Ensures physician and hospital departmentâ™s satisfaction with the registration department.
Maintains a relationship with physicians and physicianâ™s office staff to ensure the department is meeting physicianâ™s expectations.
Intercepts all physician and physicianâ™s office staff complaints and responds within 48 hours by phone, mail or visit.
Supervises the flow of information between the hospital and physiciansâ™ office staff.
Ensures patient satisfaction and staffing levels of the registration department.
Coordinates with hospital departments (Imaging, Cardiology, Lab and Same Day Surgery) to ensure patient satisfaction.
Maintains High Level of staff knowledge.
Is responsible for the hiring, training, development and assignment of tasks to the Registrars.
Uses progressive counseling to develop employees as necessary.Demonstrates knowledge of disciplinary action including, but not limited to, Corrective Action Forms.
Prepares and presents employee evaluations and in a timely manner. Conducts follow-up sessions with the employee to review progress and provide assistance as needed.
Participates in monthly staff meetings.Minutes and a roster are maintained.
Coordinates completion of employee competencies in a timely manner.
Prepares, updates and tracks department schedules to ensure adequate staffing coverage in practice to include on-call schedules, prn staffing and PDO days for employees.
Demonstrates ability to interpret and enforce Florida Hospital Memorial Medical Center and department policies and procedures.
Assures staff is knowledgeable about, and complies with, local, state and federal regulations.
Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning.
Reviews multiple reports daily to ensure proper information is being obtained and sent out of the department.
Attends required meetings on a regular basis to gather information to improve processes and all other mandatory in-services and other meetings required by department and hospital.
Assists with the development and maintenance of department policies and procedures.
Responsible to ensure patient and employee Gallup scores meet or exceed hospital goals.Promotes an atmosphere of open communication for staff at all times.
Operates the department in a fiscally responsible manner and in accordance with budgetary requirements.
Coordinates closely with the other areas of Patient Financial Services concerning billing, billing compliance, insurance and reimbursement issues.
Performs the duties of a staff person as needed and dictated by department workloads.
Performs other duties as requested by the Director of Patient Access.
Maintains professional competence by attending continuing education meetings, in-services, etc. with documentation in personnel file.
What You Will Need:
BA degree or equivalent experience required.
Must have a minimum of three years of previous Patient Access experience and two years of supervisory experience.
Manages activities and personnel within the Patient Access Department. Supervises and assists staff with patient and / or family interviews to complete the registration process. Assists with the development, implementation and adherence to departmental policies and procedures in order to maintain compliance with legal and regulatory requirements.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.