Director of Emergency Services AdventHealth Deland
Location Address: 701 West Plymouth Avenue, Deland Florida 32720
Top Reasons To Work At AdventHealth Deland
Immediate Health Insurance Coverage
Great benefits such as: Educational Reimbursement
Career growth and advancement potential
You Will Be Responsible For:
Responsible and accountable for the planning, organizing, coordination, and organization of management and clinical practice activities in the Emergency Department.
Responsible to set measurable goals and objectives for optimum quality patient care delivered by staff in a sensitive and caring manner.
Responsible for the planning and preparation of the department annual budget.
Analyzes and interprets monthly budget and variances. Explains, justifies, and investigates variances.
Implements effective processes and procedures to address expense/revenue management.
Responsible for ensuring safe and competent staffing to meet departmental needs.
Manages the weekly payroll process and submits all required reports pertaining to agency and non-productive hours.
Completes and processes all Human Resource Department forms in an accurate and complete manner.
Provides effective coaching, counseling, corrective action, and disciplinary action for employees in a professional, legal, objective, and timely manner.
Conducts interviews for employment, promotion, and transfer candidates.
Completes employee evaluations in a timely manner through individual performance appraisals at 90 days and annually, as per hospital policy. Ensures that Clinical Nurse Managers complete employee evaluations in a timely manner, as above.
Conducts an annual review of the Emergency Department policies and procedures, and initiates/revises as needed.
Demonstrates effective communication skills, including problem solving, conflict management, negotiation, and team leading.
Promotes professional, collaborative relationships among other hospital departments and medical staff.
Models a service recovery attitude with all department and hospital customers.
Plans, conducts, and maintains record of staff and departmental meetings.
Participates in the review, evaluation, initiation, and revision of Patient Care and other department policies and procedures, as indicated.
Plans, conducts, and evaluates departmental Quality Control and Performance Improvement indicators in collaboration with staff, clinical leaders, and PI coordinator.
Demonstrates ability to handle multiple projects and responsibilities in a profession and efficient manner.
Responsible for departmental compliance with JCAHO, AHCA, CMS, and other regulatory agency standards.
Demonstrates consistent professional communication and interpersonal skills in handling urgent, confidential, and confrontational issues with a wide variety of persons and personality styles for effective outcomes.
Investigates and arranges educational opportunities for departmental staff to meet competencies, new technologies, and performance improvement needs.
Provides audit, education, and feedback for Emergency Department LIPâ™s in a proactive and consistent manner.
Provides house wide education with Emergency procedures.
Reviews, investigates, and documents patient care and billing complaints, with timely and complete feedback to patient and Risk Management. Looks for new opportunities to enhance customer and employee satisfaction.
Reviews and investigates lost charges for ER Billing purposes.
Manages special projects, as assigned.
What You Will Need:
Strong presentation skills and interpersonal skills are required.
The work is mostly non-routine; guidelines are few, incumbent must use independent judgment in many situations; requires self-motivation, persistence, time management. Development of departmental policies is required, and considerable interpretation of inter-departmental policies is also necessary. DIRECTOR OF EMERGENCY SERVICES is recognized as an authority on department matters within the facility. Maintains discretion and confidentiality in all contacts. Continuing attention is given to improving compliance, quality, reducing expenses, and developing opportunities to build revenue.
Contacts with patients, visitors, employees, and physicians throughout the hospital are constant and significant, dealing with delicate or controversial issues requiring diplomacy and a high degree of tact. Serves as a role model to employees and physicians for leadership, communication skills, and customer service.
Bachelorâ™s Degree Nursing required.
Is a graduate of an approved nursing program.
Four (2) years of management experience in the Emergency and/or Trauma and/or Critical Care
Masterâ™s degree preferred
Current Florida RN licensure
Must maintain ACLS, PALS, TNCC and BLS certification.
The Director of Emergency Services has direct responsibility of the Emergency Department. The Director of Emergency Services assumes 24-hour accountability for directing all activities related to observation, monitoring, education, orientation, and training of personnel in a manner that encourages quality patient care, safe environment, and employee, guest, and patient satisfaction.
The Director of Emergency Services promotes an effective team environment and supports the Florida Hospital mission, vision, and standards of quality care. Exemplifies the principles of leadership practices of SHARE, customer and employee satisfaction, and is a proactive liaison for physicians, employees, patients, families, and guests. Demonstrates effective communication skills, conflict management skills, human relationship competencies, team building, and family/guest relationships. Responsibilities include the assurance that the staff adheres to the Florida Hospital Corporate Compliance Plan, to the rules and regulations of all applicable local, state, and federal agencies, and to the standards of all accrediting bodies.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.