This position manages the Medical Specialty Clinics in the Medicine Service Line as well as support nursing practice with the dialysis clinics in partnership with the medical directors of each specialty. Create a patient-focused, high-performance, high-commitment work team which supports the mission, vision and credo of the Vanderbilt Clinical Enterprise. Assure that the business objectives of the assigned clinical service lines are met through proper direction of all fiscal, material, technological, and human resources. Collaborate with other members of Patient Care Center Leadership team to meet established goals of Patient Care Center and Clinical Enterprise. Serve as the key architect for aligning operations to accomplish strategic goals.
Preferred Education, Skills, and Experiences:
Graduate of an approved Nursing Program (MSN preferred but candidates must have at least a BSN and a Master's degree in other disciplines is acceptable)
Active Tennessee RN license
10+ years of RN experience in a leadership capacity
Develop goals and objectives for the department based on interpretation of institutional policy and goals.
Establish and articulate a philosophy of operational effectiveness consistent with the educational, research, and patient care missions of the University's Medical Center.
Review, establish, and revise policies, procedures, and standards related to all aspects of patient care. Interpret policies and objectives to the healthcare teams including patient, and community groups.
Together with senior medical and administrative staff, participate in the establishment of the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the Hospital and Vanderbilt Clinic.
Coaches/mentors subordinate and peer clinical leaders in techniques and methods that drive business growth, enhance employee and physician relationships, and provide excellent clinical outcomes.
Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
Responsible to the Chief Nursing Officer and Chief Operating Officer for the integration of nursing practice across the Clinical Enterprise.
Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.
Develop budget, policies, and strategies that optimize the outcomes of clinical programs by improving efficiency and effectiveness in care delivery process.
Assure external healthcare trends/demands are assessed. Create programs to meet the future market requirements.
Monitor and review departmental performance of productivity targets.
Implement changes for improvement that focus on financial performance, quality, and customer satisfaction.
Analyze work processes to optimize productivity
Attend and collaboratively participate in the Patient Care Management Council.
Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.
Collaborate on key strategic decisions with other Patient Care Centers.
Define and achieve financial targets for the Patient Care Center in support of business goals of the Clinical Enterprise
Negotiate capital and operating budget requests with the Patient Care Management Council.
Utilize Clinical Enterprise resources to achieve efficiency and consistency in the application of key initiatives and marketing plans.
Negotiate service levels and service changes with the Support Service Departments.
Review variance to budget and prior period actual data and implement changes for improvement that focus on financial performance, quality, and customer satisfaction.
Develops, directs, and implements a comprehensive strategic business plan to increase market share, manage performance and profitability targets.
Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice
Participate in establishing service standards for the department
Ensure that the service standards established for the department are met or exceeded
Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.
Monitor performance against service standards.
Use patient/customer satisfaction data to improve systems, processes and outcomes.
Participate in process to determine if service standards are compatible with financial targets.
Ensure adequate resources are available to implement strategies/decisions, strengthens physician relations, participates in pricing, contracting and marketing decisions, and meets targets for financial, quality, and customer service performance indicators.
Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
Contribute to performance reviews for physicians who participate in the Patient Care Center clinical programs.
Establish and maintain cost-effective recruitment and staffing policies and programs healthcare related positions. Assure the selection and hiring process matches the right people with the right work to maximize productivity and quality
Provide professional development opportunities for both clinical and administrative staff, including training for such things as criteria based job descriptions and performance evaluation methodologies.
Provide leadership to promulgate the mission and the values of the institution to the department
Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs
Demonstrate a leadership style that is facilitative and collaborative.
Communicate within and across departments to maximize effectiveness, efficiently and information sharing
Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
Identify, establish and evaluate quality assurance standards, programs, and procedures within department
Maintain readiness for internal and external survey/inspections by assuring that all faculty and staff are knowledgeable of regulatory standards applicable to their work and ensuring that standards are met within the Patient Care Centers to assure Clinical Enterprise accreditation/licensure.
Ensure utilization of space within the Patient Care Center supports the vision and mission of the Enterprise
Define space requirements and monitor the effective utilization of assigned space within the Patient Care Center.
Maintain a safe, clean environment that meets regulatory requirements.
Create an inviting patient/customer friendly environment; model behavior which exhibits ownership and pride in Clinical Enterprise space and environment.
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Our Nursing Philosophy:
We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.