Product Line Management Manager

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

The Program Manager has four essential responsibilities in order to deliver products, within time and budget constraints, that align with business strategy and market needs:

- Optimize the Product Management team�s effectiveness

- Ensure that products are launched on time

- Help the team achieve the goal of meeting market needs

- Serve as a key resource for the team and stakeholders

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Optimize the Product Management team�s effectiveness

Work closely with product management staff during each stage of the Product Development Life Cycle ensuring each key process step is completed

Ensure collaboration within the team and between product management, product development and user experience teams

Help build and strengthen the team, including taking the lead on Recruiting and Onboarding activities

Guide process improvement and change management; Facilitate retrospectives to assess what works well and what can be improved; actively help the organization apply lessons learned

Identify and suggest areas for improvement in processes along with possible solutions

Collect performance metrics (e.g., time tracking that can be used to appropriately capitalize hours and calculate return on investment)

• Ensure that products are launched on time

Plan and manage the work of project teams to ensure that products are delivered on time and within budget

Monitor all projects that use Product Management and/or Development resources from inception through delivery

Drive progress; Act as scrum master when needed; be actively involved in release planning

Help the organization maintain focus on agreed upon priorities

Identify and manage project dependencies and critical path; Track project milestones and deliverables

Anticipate, identify and resolve complex issues; Mitigate risk through contingency plans as appropriate

• Help the team achieve the goal of meeting market needs

Ensure product enhancement ideas are submitted with information needed for evaluation

Facilitate the evaluation and prioritization of product enhancement ideas by market-facing product management staff

Coordinate with marketing team and senior leaders to conduct up to nine Solutions Advisory Group sessions per year

Observe the capability-aligned product management team; Make sure there's a conscious decision between temporarily deprioritized versus permanently forgotten

• Serve as a key resource for the team and stakeholders

Prepare and communicate status reports, metrics dashboard, debrief findings, and analysis of expected versus actual ROI/LOE

Facilitate meetings with Roadmap Committee and Senior Leadership, including preparing content and aligning stakeholders in advance

Assist with allocating resources; Monitor group inboxes and distribute work appropriately

Effectively communicate at all levels; continually manage project expectations

Build a strong partnership with developers and quality assurance at all levels; Help the team build a strong partnership with all stakeholders


Qualifications:

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough understanding of project/program management techniques and methods
• Solid understanding of the purpose of product management
• Able to work independently without direct supervision and as part of a team
• Demonstrated success prioritizing and delivering multiple competing projects
• Intellectual curiosity and troubleshooting prowess
• Excellent analytical and critical thinking skills
• Outstanding communication, presentation, facilitation and negotiation skills

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• Degree in Business or Computer Science or a related major and minimum 4 years of program/project management experience related to product management required

• Or any bachelor degree and minimum 6 years of related experience

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

• N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.