Under the general direction of the supervisor (a Director, Executive Director, or VP), manage the installation, operation, support and maintenance of multiple stand-alone and integrated computing systems for the Information Services (IS) department directly related to Managed Care systems. Serve as the resource for the strategic direction of application software and general automation support of business processes as it relates to managed care tools and work flows. Plan, budget, propose, and advocate system upgrades, replacements and additions that support the business plans of the organization. Function as an IS leader and key point of contact for all levels of user management and staff. Collaborate with other IS leaders throughout MemorialCare Medical Foundation and the larger MHS to provide a unified, high quality, service oriented department.
This position manages the Epic Managed Care team to support the managed care build team for all managed care entities. Requires knowledge of Epic functionality, applications, project management concepts and change management processes. Enforces proper documentation of workflows, build, changes, and makes recommendations for improvements. Supervises, educates, trains and mentors staff related to managed care information systems tools and system build.