Description
Department Summary:
Vanderbilt-Ingram Cancer Center
One of 47 National Cancer Institute (NCI)-designated Comprehensive Cancer Centers, and the only one in Tennessee that conducts research and cares for adults and children with cancer. Member of the National Comprehensive Cancer Network (NCCN), a non-profit alliance of 27 of the world's leading cancer centers who have come together to improve care for cancer patients everywhere. Ranked #1 Cancer Center in Tennessee and 33rd in the nation, by U.S. News & World Report. Nearly 300 researchers and physician-scientists in eight research programs. A comprehensive team of more than 100 physicians with the depth and breadth of experience to design a treatment plan customized to every patient. In addition to the Henry Joyce Clinic at The Vanderbilt Clinic, convenient community locations are located at One Hundred Oaks, Cool Springs, Franklin, Spring Hills, Springfield and Clarksville - with additional locations coming soon. A wide spectrum of services support patients' individual needs from diagnosis through survivorship, including education, prevention, screening, diagnosis, wellness services, hereditary cancer consultation, treatment, palliative care and survivorship. Enhancing cancer care in the region through affiliate relationships with Baptist Memorial Health Care, Maury Regional Medical Center, NorthCrest Medical Center, and Williamson Medical Center. Currently we are 7th in competitively awarded NCI grant funding with over $65 million; a total research base of over $155 million in research funding from public and private sources. Privileged to serve more than 6,252 new cancer patients and deliver care for more than 151,000 outpatient visits each year. At the forefront of promising new therapies, with access to over 150 clinical trials at any given time. Nationwide leaders in cancer survivorship, with one of the only centers in the country with a comprehensive program for cancer survivors regardless of age, type of cancer or where they received their oncology treatment. Developed www.mycancergenome.org , an award-winning online resource for genetically informed cancer information, which has received visitors from over 200 countries/territories
JOB SUMMARY:
The Assistant Manager, Patient Care Services is a direct supervisory leadership role that is a key member of the Nursing leadership team. Leads staff members and actively participates in overall management of the area, development of clinical practice, and provision of patient care with accountabilities for implementation and outcomes for people leadership, quality, service, compliance, finance, throughput and scheduling. Ensures the unit's optimal performance by engaging in effective problem solving for staff, patients and families and to develop/lead the assigned staff. Provides feedback and coaching to staff members, recognizing them for their contributions while fostering a high performance culture. Under the guidance and direction of the manager, develops, implements and evaluates systems that promote cost effective quality patient care.
KEY RESPONSIBILITIES:
- Under guidance of manager, implements area specific quality planned linked to the organizations goals.
- Develops, manages and evaluates area based on work team performance.
- Manages projects/on-going work activities (timelines, work plans, deliverables) and maintains alignment with strategic plan and vision.
- Acts as clinical leader and facilitates education for staff on clinical standards; routinely provides guidance/coaching to subordinates/peers within clinical specialty(ies).
- Ensures that clinical assignments are based on patient care needs and demonstrated staff competencies.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES:
LEADERSHIP - (NOVICE): - Sets the example in challenging and difficult situations. Can demonstrate different leadership styles, such as supportive and authoritative, as individuals and situations require it. Communicates team and unit goals clearly and effectively. Is receptive to ideas and suggestions from team members. Shows leadership and initiative in situations where supervision is not present or required.
OPERATIONS PLANNING - (NOVICE): - Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Appropriately matches equipment and capital resources to task demands. Achieves results within budget. Competently handles multiple assignments simultaneously. Reshapes project during life-cycle evolution, if needed. Demonstrates ability to break down work into manageable and measurable units. Accepts changes to assignments with minimal disruption and loss of productivity. Able to absorb changes to major assignments while maintaining a high level of performance. Uses available time efficiently. Follows up to assure problems and issues are resolved.
PEOPLE MANAGEMENT - (NOVICE): - Conducts performance reviews. Effectively delegates tasks to others. Coaches subordinates on technical and interpersonal topics, as well as professional development. Demonstrates team building techniques and provides leadership through personal example of good work habits, open communication and effective people relationships. Involves subordinates in decisions which affect them. Demonstrates self-reliance and resourcefulness as an example to others.
COMPLIANCE - (NOVICE): - Can explain and apply basic statutory instructions in normal situations on the job. Understands the principles upon which the rules and regulations are based. Appropriately escalates problems relating to rules and regulations in timely and effective manner.
BUSINESS RESULTS - (FUNDAMENTAL AWARENESS): - Implements appropriate measures for attaining business results and tracks progress in meeting goals and objectives. Demonstrates the ability to deliver products and services on time, within budget, and in accordance with organizational standards and goals. Continuously demonstrates a strong focus on quality. Responds effectively to customer or client needs. Recognizes incipient problems and communicates them to management.
QUALITY MANAGEMENT - (NOVICE): - Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
CORE ACCOUNTABILITIES:
- Organizational Impact: Plans and sets day to day objectives for the team that have a direct effect on the results of the department or area that the job is in.
- Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guidelines.
- Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
- Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (M1):
- - Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
- - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
DELIVERING EXCELLENT SERVICES (M1):
- - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
- - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
ENSURING HIGH QUALITY (M1):
- - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
MANAGING RESOURCES EFFECTIVELY (M1):
- - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
FOSTERING INNOVATION (M1):
- - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
- - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
