Manager - Imaging Services

The Manager of Imaging Services is accountable for delivering high quality, efficient and effective services for our Imaging customers. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-focused and consistently provide value to the organization and communities we serve.

This position will have oversight of the University Clinic and Surgery Center - Breast Center and Maple Grove Clinic - Breast Center. These locations work closely with the University Breast Radiologists including academic responsibilities guiding staff on new ways of seeing patients.

Achieves Results

• Designs and implements performance standards and objectives
• Partners with medical, technical, and operational stakeholders to establish high quality outcomes
• Creates an environment that prioritizes exceeding the needs of our customers
• Ensures effective implementation of organizational, operational, and individual change
• Ensures the achievement of service, safety, productivity, quality, and compliance objectives
• Ensures effective stewardship of resources
• Effectively establishes and manages budgets

Manages and develops people

• Creates an engaged sustainable team of highly skilled, customer focused professionals
• Establishes and fosters a culture of engagement in line with the organizations values.
• Fosters positive working relationships between teams and providers
• Establish and manage clear goals and performance expectations
• Provides consistent, accurate, relevant and timely communication
• Role models and promotes personal and professional development as a priority
• Designs and implements strategies to improve employee satisfaction and engagement
• Manage Employee Performance

Culture

• Facilitates effective and positive team dynamics
• Values the uniqueness within and respects the differences between individuals
• Create a diverse and complementary team.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Assure all employees have relevant, timely, and appropriate information.
• Continuously takes action to enhance employee satisfaction.
• Improves overall employee satisfaction results.
• Ongoing communication regarding pertinent Imaging team information with executives.

Financial

• Demonstrates knowledge of the financial picture of healthcare.
• Educates teams and employees on the financial status of the organization.
• Provides input and oversight to budget development
• Manages within budget parameters.
• Demonstrates effective stewardship of resources.

Leverages Complexity

• Creates opportunities for strategic and operational improvement that achieve shared success
• Effectively builds strong and fruitful relationships with internal and external stakeholders
• Provides formal and informal leadership in a complex / matrix based organization
• Contributes positively to provider engagement / satisfaction system wide
• Plays an instrumental role in creating a sustainable,expandable model for future services
• Positively impacts economic and clinical outcomes in the midst of ambiguity
• Drives a positive customers perception of value and quality of care for all services provided by broader clinical organization
• Ensures an exceptional market facing presence for the organizations brand
• Creates an environment for active and timely exchanges of information inter/intra departmentally to ensure effective operations

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements
  • Completes all required learning relevant to the role
  • Complies with all relevant laws, regulation and policies

Required:

• Bachelors degreeor combination of Associates Degree and two years of relevant experience
• 3 to 5 years of formal or informal leadership experience

Preferred

• Masters Degree
• 5 to 7 years of progressive healthcare management experience
• 3 years Imaging Technologist experience
• 3 years Breast Center role experience
• Imaging modality specific certifications (MRI, CT etc.)