Top Reasons To Work At AdventHealth Corporate • Great benefits • Immediate Health Insurance Coverage • Career growth and advancement potential • Award-winning IT Department
Work Hours/Shift: Full-Time, Monday – Friday
You Will Be Responsible For: • Fulfill departmental requirement in terms of providing work coverage, on call coverage, and administrative notification during period of personal illness, vacation or time off. • Notifies supervisor of PDO request in a timely manner • Adheres to organization policies and procedures. • Represents the department and company positively in appearance, conduct and demeanor. • Performs job duties and responsibilities according to corporate and local hospital guidelines and procedures. • Assesses own level of skill in speaking and listening. Seeks to improve these areas while demonstrating maturity and self-confidence in interactions with clients and team members in daily activities. • Presents neat and clean appearance appropriate for a professional environment. Dresses in acceptable business attire during office hours in accordance with general office guidelines. • Provides on-call, backup technical and helpdesk coverage and support when necessary. • Maintains patient and employee confidentiality. • Maintains neat and clean work area. • Accountable for team Service Desk SLA’s and open tickets. • Manages and monitors day to day operations and employee project resource capacity using project management tools and service management tools. Consistent and timely on delivery of information and follow-up responses.
KNOWLEDGE AND SKILLS REQUIRED: • Proven leadership experience in a large Healthcare System • Experience in a client executive role – with proven track record of client satisfaction. • Experience implementing and supporting clinical or business systems • Working knowledge of business administration and organizational principles, with an in-depth knowledge of Healthcare issues and regulations • Knowledge of general contracting principles. • Demonstrated ability to relate to all levels of the organization, analyze complex issues and translate in language appropriate to the customer. • Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus
EDUCATION AND EXPERIENCE REQUIRED: • Minimum of 5 years Information Systems experience, with progressive responsibilities for leadership and support of healthcare IT. • Minimum of 5 years leadership experience, with a background in ambulatory systems management or operational delivery. • Bachelor’s Degree in Healthcare and/or computer science or business administration, with related healthcare experience • Excellent interpersonal skills to include written, oral communication and presentation skills • Exceptionally self-motivated and directed with a keen attention to detail • Superior analytical, evaluative, and problem-solving abilities • Exceptional service orientation • Ability to understand, recommend, supervise and manage Cloud provided IT services in a complex hybrid environment. • In depth understanding of Enterprise desktop management tools and technologies including Microsoft SCCM, Intune, Citrix Workspace and NetScaler, OS deployments, Microsoft Security/Vulnerability/Configuration management, VMWare Horizons and Airwatch, Systrac, Microsoft Desktop Analytics, and a strong understanding of enterprise device authentication process and methods. • Strong understanding of enterprise networking and Microsoft client communications. • 5+ years’ experience in a enterprise technical environment • In depth understanding of merging technologies for new business acquisitions, mergers, and divestitures. • Strong interpersonal skills with a positive and enthusiastic “can do” attitude. • Ability to quickly learn systems with little or no documentation. Continuous learning of new systems, business processes and concepts are a must. • Excellent oral and written communication skills required. The ability to articulate and express complex technical concepts effectively both verbally and in writing is critical for this position. • Full understanding of project management methodologies and concepts.
EDUCATION AND EXPERIENCE PREFERRED: • Master’s Degree in Healthcare, Informatics, Computer Science or Business administration; all with related healthcare experience • Epic Certification and/or proficiency of related application suite of products
KNOWLEDGE AND SKILLS PREFERRED: • Ability to work well with people of varying levels of technical abilities. • Strong documentation skills • Microsoft Outlook, Teams, Excel,Word,Visio, and PowerPoint • ServiceNow
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: • ITIL Foundations
Summary: The Senior Manager Enterprise Technology is responsible for management and leadership for the Enterprise Application Delivery Team. This team is responsible for all aspects of our enterprise mobile and desktop management. Responsibilities include device management, application load balancing, application delivery to all managed devices, and a strong network understanding and Microsoft client communications/authentication understanding. The success of Adventist Health System requires simple, secure, reliable and cost-effective technology. The Enterprise Application Delivery team is responsible for maintaining a secure environment for end point devices, working with business teams to deploy mission critical applications and support. The Enterprise Application Delivery team are responsible for maintaining a complex, up to date infrastructure that is rapidly changing to support the company's business needs related to the delivery of clinical services, growth, and development of new business opportunities. The Senior Manager Enterprise Technology is responsible for managing a diverse team of Technical Leads, Senior Enterprise Engineers, and Entry Level Staff. The Senior Manager will prepare staff development and training plans, supervise the creation and ongoing maintenance of Work Instructions, Standard Operating Procedures, and Configuration Items within Service Now. Additionally, the Senior Manager will prepare and execute staff retention plans, supervise recruitment of new employees, and institute a succession plan for the management of each of their teams. The Senior Manager is responsible for planning to ensure adequate license capacity. The Senior Manager will direct and supervise the development of operational metrics to measure the success of each of their team’s services and ensure staff are adhering to the defined Service Level Agreements and Key Performance Indicators. Finally, the Senior Manager will manage and perform Project Management for all their teams Operational Projects as well as ensure their teams Resource and Capacity are closely managed and coordinated with Enterprise Project Managers to ensure sufficient capacity is available for ongoing enterprise and operational projects. The Senior Manager is responsible for all aspects of the daily operation of the all enterprise managed devices to support Adventist Health System enterprise customers. The Senior Manager will coordinate with vendors involved in providing services to the Service Lines within their span of control when appropriate. The Senior Manager will be responsible for the creation and recommendation for the Enterprise Application Delivery Services team budgets to the department director. The Senior Manager will create and submit strategy recommendations, status reports, and executive summaries to the department director as required.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.