Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Financial Services (PFS) Department of Cook County Health (CCH). Develops and maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.
This position is exempt from Career Service under the CCH Personnel Rules.
Monitors and evaluates the quality and appropriateness of work performed by PFS staff and addresses performance issues
Supervises the daily functions of billing and collections, customer service and/or posting staff within the constraints of the overall department strategy set forth by CCH PFS senior leadership
Conducts performance reviews based on set performance goals as established by CCH Leadership of PFS
Assists in recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources and CCH Leadership of PFS
Mentors and develops current department staff and aides Director in management succession planning
Assists with reviewing and approving of policies and procedures developed within the department
Operationalizes new/revised policies and identifies gaps and concerns with new policies
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable
Utilizes system and ad hoc reports to identify opportunities for improvement in the billing and collections process
Monitors vendor performance and recommends change when appropriate
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring
Collaborates with CCH Leadership of PFS to create executive level summary reports
Participates in organizational and departmental committees, as well as in special projects
Performs other duties requested by PFS Leadership
High School Diploma or GED (Must provide proof at time of interview)
Five (5) years of work experience in a healthcare system billing department
Three (3) years of work experience in a supervisory or management capacity within third party billing or collections department in a large hospital system
Knowledge of hospital and physician billing and collection practices, accounts receivable practices, payment policies of government and non-government payers
Knowledge of hospital specific billing and accounting software
Knowledge of Microsoft Office Suite
Bachelor's Degree from an accredited college or university with additional post graduate coursework in business or health administration (Must provide official transcripts at time of interview)
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) (Must provide proof at time of interview)
Seven (7) years of experience in a healthcare system billing department
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER