The VISN 20 Virtual Referral Coordination Program (RCP) Nurse Manager (NM) has the designated first-line supervisory authority, responsibility, and accountability for the clinical operations of the service, ensuring the provision of timely clinical care which complies with generally accepted standards of clinical practice. Clinical review is performed within the context of existing VA regulations regarding local VA, interfacility VA and authorization for non-VA care. The RCP NM RN has first line supervisory authority over all registered nurses in VISN 20 RCP. The RCP provides clinical review and care coordination for Veteran referrals within VISN 20. The position is located within VISN 20 Chief Medical Officer section. The RCP NM reports directly to the RCP Program Manager. The RCP NM demonstrates leadership in delivering and improving holistic care to Veterans through collaborative strategies with others. The incumbent is responsible for administrative and clinical issues, performance improvement, customer service/Veterans' satisfaction, Veteran and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Responsible for the support, coordination and implementation of the clinical elements of the Referral Coordination Program. Serves as a liaison between VISN 20 and all VA Medical Centers within the VISN, to include leadership, providers, nursing staff and administrative personnel. The RCP NM RN considers all characteristics of the individual, including sex and role identification, age, life stage and health, race, culture, socio-economic status, values and beliefs to assist each Veteran with the improvement of their health status to the maximum potential. The RCP NM RN utilizes core elements of performance including knowledge and active participation in unit/service/program/VISN level quality improvement processes, such as the customer service program. Reviews reports and programmatic data, making recommendations to the RCP Program Manager and VISN leadership. Prepares and presents briefings related to referral management activities and recommends improvement courses of action to the RCP Program Manager, which includes development of policies to address problems identified. The RCP NM RN actively develops and manages collaborative partnerships with physicians, other clinicians and other service line supervisors. The incumbent is responsible for scheduling, coaching and mentoring staff, addressing employee conduct and performance issues, completion and maintenance of competency folders, and completion of recurring reports and performance evaluations in a timely manner. This includes the evaluation of clinical staff and the completion of proficiencies. The NM participates in committees and task forces, both at the facility and VISN level, to improve nursing practice and Veteran care, identifies educational needs of staff and ensures these needs are addressed, and monitors the Talent Management System (TMS) for staff completion of required courses. The RCP NM RN will ensure that subordinates complete all mandatory training timely. The incumbent works in partnership with the union and adheres to Equal Employment Opportunities. The NM may provide coverage for the RCP Program Manager, as needed. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Financial Disclosure Report: Not required
Internal Number: 600171600
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.