The Account Manager employs strong knowledge of pharmacy benefit management operations to manage the day-to-day client relationship of the assigned groups and trouble shoot and advocate to ensuring satisfaction, profitability and renewal. This may include an active role in new accounts and projects, program roll-out, clinical programs and renewal processes.
The Account Manager will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.
Using strong knowledge of PBM industry to:
Provide consultative services to clients regarding plan design and service improvement.
Execute client implementation, rollout and renewal activities by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.
Guide clients in implementation of benefit changes and process improvements.
Provide quarterly business reviews to clients - providing consultation on plan performance.
Manage client information covering topics such as benefit design, timeline management, eligibility data, implementation specification etc.
Act as the primary contact for assigned client groups to ensure high level of service
Works collaboratively with stakeholders to ensure seamless care and high levels of communication with client
Partner with Account Coordinators as part of escalation process for ongoing problem solving to ensure high level of service provided to client including troubleshooting client issues as appropriate
Escalate high priority or reoccurring issues to the appropriate Senior Account Manager or Client Services Director to ensure resolution.
Bachelors Degree in business, health care or related field or the equivalent related work experience.
Three years account management or client services experience in healthcare or related field
Demonstrated proficiency in Microsoft Office products
Excellent interpersonal and written communication and presentation skills
One year account management or client services in PBM.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider netwo...rk and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.