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Consumer Access Manager - AdventHealth Apopka
Top Reasons to work at AdventHealth Apopka
AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab
The hospital also features a 30,000-square-foot emergency department with pediatric-friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station
The hospital opened in December 2017, replacing the 50-bed hospital that AdventHealth had operated in downtown Apopka for more than four decades
We offer great benefits with immediate Health Insurance coverage
Career growth and advancement potential
Work Hours/Shift: Full Time / Day
You Will Be Responsible For:
Responsible for outcomes in assigned areas
Maintains open communication and partners with clinical, financial, and administrative partners within the hospital
Focuses on process improvement strategies with special attentions to KPI metrics
Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports
Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree OR four years of direct Patient Access experience and two years of supervisory experience
Mature judgement in dealing with patients, physicians, and insurance representatives
Intermediate knowledge of Microsoft programs and familiarity with database programs
The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.
Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external constituents/stakeholders. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.