The Pharmacy Program Manager holds a position of high visibility and coordinates facility and VISN-wide efforts to improve Pain management care. As such, incumbent must have excellent communication and interpersonal skills. Incumbent will have in depth knowledge of Pain Management and Opioid guidelines. Familiarity with VA rules, VA clinical direction, ethical conduct, and Clinical Practice Guidelines (CPG) implementation process will be required to attain a position of clinical leadership. Responsibilities of the Pharmacy Program Manager include, but are not limited to: Coordination of pain management, opioid safety, and the prescription drug monitoring program-related initiatives and implementation of VHA and the Joint Commission standards. Close collaboration with the VISN and facility Pain POCs, PACT Pain Champions, Academic Detailing pharmacists, the Pain Management Team/Pain Clinic leads and other stakeholders. Developing processes to ensure implementation and compliance with national policy related to pain management. Implementation support of PMOP initiatives to support facility compliance with national policy, clinical practice guidelines, and regulatory requirements, including CARF-accreditation standards for Interdisciplinary Pain Management Programs. Coordination, oversight, and compliance with opioid prescribing reviews for community providers (as required by the MISSION Act Section 131). PMOP Coordination: Providing VISN-wide facility support for Opioid Safety Initiative (OSI) and data-based risk reviews for opioid-exposed patients (including Stratification Tool for Opioid Risk Mitigation (STORM) data-based reviews), and other interdisciplinary pain care forums. Supporting and tracking full implementation of the Stepped Care Model for Pain Management (SCM-PM), including high functioning PMTs/Pain Clinics at all facilities. Facilitating VISN-wide implementation of the OUD stepped care model within facilities, in particular for Step 1 of the Stepped Care for Opioid Use Disorder Train-the-Trainer (SCOUTT) program expansion, e.g., within PMTs/Pain Clinics. Identifying opioid safety improvement and risk mitigation opportunities for facility leadership and developing strategic planning efforts in accordance with VA policy, inclusive of, but not limited to PDMP compliance, urine drug screening, and establishing population management processes for targeted risk mitigation. Developing and tracking VISN and facility level dashboards regarding pain management, opioid safety, and PDMP, including key parameters such as access, productivity, workload, and staffing. Measuring and reporting quality and compliance outcomes related to pain management, opioid safety, and PDMP. Collaborating with and supporting medical centers' responses to formal, sensitives inquiries related to pain and opioid safety per patient reported concerns as presented by Patient Advocacy, Executive Leadership, VISN, Congressional, or others. Performing site visits, either in person or virtual, as directed by PMOP program office or VISN leadership. Administrative: Evaluate literature sources supporting innovative healthcare system solutions and apply external data to support VA initiatives using educational, promotional, high reliability organization, and system redesign principles. Maintains an effective liaison with other professional disciplines within the individual facilities and VISN office. Collaborates with service line leadership to effect change in the management of the drug benefit to optimize prescribing practices. Coordinates Network pharmacy responses, reports, and/or correspondence regarding pharmacy benefits and assigned programs to the Network Leadership, VACO, federal and state agencies and congressional inquiries as assigned. Monitors resource utilization, gap analyses, patient safety and efficiency metrics and makes recommendations to the VPE and Chief Medical Officer. Provides feedback and recommendations to VISN Leadership that reflects current standards and expectations provided by VACO. The incumbent monitors compliance with all VHA guidance, VISN policy, and other governing requirements. Work Schedule: Monday through Friday, 8:00am - 4:30pm Financial Disclosure Report: Not required TELEWORK: Available (According to agency policy) TRAVEL: 25% or less, including occasional site visits to VISN 5 medical centers and outpatient clinics in Maryland, Washington, DC and West Virginia. VIRTUAL: Virtual within VISN 5. PHYSICAL REQUIREMENTS: See VA Directive and Handbook 5019. RELOCATION/RECRUITMENT INCENTIVES: Not authorized.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.