The Director of Human Resource Services has responsibility for system-wide initiatives and for the leadership of the human resource services for corporate and support center functions. At a CHRISTUS overall level, this leader has responsibility for leading and/or coordinating initiatives that enhance the CHRISTUS Brand in the workplace, support CHRISTUS in being a great place to work, ensure consistency and compliance with directives and regulations and research and develop best practices in the human resource services disciplines. In addition, the Director is responsible for providing coordinated, contemporary Human Resource Services to System Support functions located throughout the CHRISTUS Health system, including, the systemâ€™s Corporate Office in Dallas; TLRA; USFHP; St. Joseph Village and Information Management, Audit and Compliance whose personnel may be located at multiple health care centers system-wide; and discontinued operations. Human Resource Services include compensation and benefit administration, recruitment and retention; Associate and labor relations, Associate orientation and development, personnel policy and regulatory compliance. This role is responsible for departmental personnel, assists in setting goals and objectives for the department and its personnel and prepares budgets, reports and other communications as required by management.Â
Related to Leadership:
Provides supervision to the departmental Associates; assists in defining goals and objectives of the department and individual Associates so as to ensure high quality completion of tasks and objectives; performs performance evaluations; and counsels and disciplines Associates as appropriate.
Coordinates, facilitates and communicates on an annual basis the CHRISTUS Health mentorship program.
Coordinates the Associate application process of the CHRISTUS Academy on an annual basis.
Responsible for communicating and administering the Diversity program and functions as a Diversity Change Agent.
Keeps senior management informed of significant problems that jeopardize the achievement of objectives, and those which are not being addressed adequately at the manager or Associate level.
Related to HR Services Corporate:
Researches and develops best practices to support CHRISTUS as a great place to work.
Supports initiatives that increase cultural competency, enhances performance management and ensures effectiveness of recruitment, selection & retention and the HR Scorecard.
May provide guidance to system human resources professionals and management in the interpretation of CHRISTUS Health policies and procedures. Participates in the development or rolling out of System HR strategic initiatives or in setting system-wide HR goals and objectives as directed.
Conducts a continuing study of all Human Resources guidelines, programs and practices to keep Senior Leadership and fellow Human Resource Associates informed of new developments.
Provides expertise in regards to support and assistance to the departments on Human Resources related topics. Provides guidance and support when requested on integrity related issues.
Related to HR Services to Corporate Communities:
Establish and maintain an effective Associate relations program for the system support functions, including ensuring that all policies and procedures are administered in a fair and consistent manner; are consistent with commitments to EEOC, OFCCP, Wage and Hour, IRS, D.O.L. and other federal and state regulatory requirements on employment. Determines and recommends Associate relations practices necessary to establish a positive employer-employee relationship and promote a high level of Associate morale. Establish programs, governance procedures and other necessary mechanisms to monitor and investigate Associate grievances, morale issues, conflicts or problems; investigate (consistent with the law) Associate Union activities and assess with appropriate promotion and workforce development. Acts as content expert in one or more of these areas for the System.
Manages, coordinates, and acts as change agent for system support services as business objectives and needs dictate. Develops and delivers communication on changing vision or other needs or function of organization.
Directs the preparation and maintenance of reports that are necessary to carry out functions of department. Prepares periodic reports to Senior Leadership, as necessary or requested.
Develop, recommend, communicate and administer human resources policies and procedures that support the business objectives of CHRISTUS, and monitor compliance with same. Strives to align core policies, core procedures and management response; conduct exit interviews, Associate recognition programs (formal and informal); coordinate Associate activities as needed and coordinate administration, feedback, communication and management response to Associate opinion.
Organize and manage in an anticipatory manner the recruitment and employment activities of the System and corporate support functions so that the system functions become an employer of choice for both internal and external candidates. Post positions internally and externally as required by guidelines and monitor compliance with policy and recruitment policies generally. Interview and assist with new Associate selection as required with an emphasis on diversity throughout the system support function. Monitor and establish guidelines to ensure compliance with regulatory requirements; monitor position control; recommend career paths, growth, and development of associates; provide new employee orientation that captures the mission, values and culture of CHRISTUS Health and its founding Congregations.
Statistically reviews results of exit interviews on a regular basis and develops action plans as needed.
Responsible for scheduling, communicating and administering annual Associate Satisfaction Survey and communicating results of such survey to managers and Associates.
Coordinate Associate development programs affecting system support Associates, including tuition reimbursement, in-house seminars, workshops, and management development programs. Working with System Organizational and Leadership Development as appropriate, identify training needs, provide training sessions; seek ways to encourage and support succession planning, internal core practices with those in place at entity levels so as to promote and facilitate clear, coordinated communication, Associate transitions within and between entities, and consistency of care principles system-wide.
Monitor all official compensation and benefit actions so as to ensure compliance with all approved guidelines and governmental regulators. Coordinate and administer the TOIAP and workersâ€™ compensation and ensure timely responses to unemployment compensation claims.
Defines all Human Resource programs, and authority/responsibility of Human Resources and line management within those programs. Provides necessary education and materials to managers and Associate-workshops, manuals and Associate handbooks.
Protects interests of Associates and CHRISTUS in accordance with Management Directives and Human Resource Guidelines and governmental laws and regulations. Reviews and approves recommendations for terminations. Reviews Associate appeals.
May represent CHRISTUS Health on Human Resources related hearings and or investigations.
Ensure appropriate Associate records and data retention to maintain records in a confidential manner. Ensure accurate input into payroll and benefit administration systems whether hand keyed or interfaced. Establish standard systems for retention of permanent records and ensure confidentiality of all Associate records and data. Investigate and recommend solutions to data issues resulting from data input/output, including interfaces to vendors or between recordkeeping systems.
Coordinate and/or implement Associate activities, including, but not limited to, Christmas parties, picnics, and related Associate activities.
Acts as Human Resources Officer for discontinued operations; maintains files and data as needed to support functions.
Bachelorâ€™s Degree in Human Resources, Business Administration or related field required.Masterâ€™s Degree preferred.
Excellent written and verbal communications skills with ability to convey complex issues in lay terms.
Strong presentation, negotiating and conflict resolution skills.
Proficiency with microcomputers, word processing, spreadsheets (Excel) and database applications including working knowledge of data transfers between systems and database capabilities.
In-depth human resources generalist knowledge in areas of compensation and benefits, Associate relations, recruitment and retention and other Human Resources skills.
In-depth knowledge of governmental regulations affecting Human Resources including but not limited to, Affirmative Action, EEOC, Wage and Hour, DOL.
Working knowledge of accounting and financial activities with ability to prepare complex financial and statistical data orally and in writing.
8+ years direct, progressively responsible management experience in human resources management preferably in a multi-site/multi-state corporate environment.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.