Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
Fulfilling work with people who treat you like family.
Excellent benefits, market-driven wages, and career development opportunities.
Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network.
Opportunities for advancement as we expand our network across the nation.
Work Hours/Shift: Full time; hours of Centra Care operation are Monday-Friday 8am-8pm, and 8am-5pm on Saturdays and Sundays, and some holidays
You Will Be Responsible For:
Demonstrates through behavior AdventHealth’ s mission of “Extending the Healing Ministry of Christ” and core values of “Keep Me Safe”, “Own It”, “Make It Easy”, and “Love Me”.
Responsible for recruiting, staffing, orienting, training, disciplining, and evaluating personnel in accordance to personnel policy and employee relations laws. Reviews employee time and attendance and monitors employee staffing, turnover, overtime, and absenteeism.
Responsible for fiscal management of the center operation including development and implementation of annual budget, cost management and revenue generation, accounts payable, and daily financial practices.
Rounds with team members and patients to ensure the patient experience standards are upheld.
Maintains the safe and efficient operation of the center by monitoring work orders and equipment safety, overseeing vendors, and making appropriate recommendations for improving center.
Manages the center operating activities so that services are provided in a manner that meets all applicable regulatory licensure and accrediting regulations. Maintains Quality Assurance Program to monitor and control department services
Investigates and responds appropriately to all complaints and takes effective corrective action and involves the appropriate parties as necessary.
Communicates with key Corporate clients on a routine basis to monitor customer satisfaction. Attends appropriate networking events. Identifies business opportunities and initiates appropriate follow-up from Account Managers.
Responsible for various aspects of Accounts Receivable Management including updating staff on changes, monitoring claims, responding to correspondence requests and ensuring timely submission of reports.
Submits required reports. Identifies needs and opportunities and makes recommendations for change. Implements problem-solving mechanisms in both routine and emergency situations.
Performs front desk duties, drug screens and if licensed – clinical support duties to ensure smooth operation of center and to reduce overtime expenses.
Maintains proficiency in registration, materials management, and human resource panels in AdventHealth computer system.
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements
Proficiency in the performance of basic math functions
Proficiency in Excel, Word, and Outlook
Working knowledge of word processing, spreadsheet, and electronic mail software programs.
Aptitude for strong organizational skills
Ability to work with people of various backgrounds.
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or equivalency
EDUCATION AND EXPERIENCE PREFERRED:
Associate’s Degree or higher
Medical office management experience
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
Must always maintain current CPR certification. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Continued maintenance BAT Certification after hire
Continued maintenance of Drug Screen Certification after hire
GENERAL SUMMARY: The Center Manager who under the general direction of the Director(s), has responsibility and accountability for directing all activities within the center. Directs activities related to all aspects of a walk-in medical center according to the philosophy, policies, procedures, and objectives of the hospital and units of responsibility. Responsible for personnel, environmental control, assistance to physicians, equipment, and material control, supervising all activities within the center, and preparing and implementing an approved budget. Coordinates operating activities with other departments as necessary may delegate responsibilities and duties to both professional and non-professional personnel. Adheres to the AdventHealth System Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. This position actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Has a center volume of less than 12000 annual visits.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.