Overview This position is responsible for managing all aspects including overall general supervision, policy and procedure compliance, personnel training and development, performance measurement and appraisals. This position will manage team supervisors and/or leads and agents. The Manager is responsible for delivering the highest quality of service as efficiently as possible while meeting financial, performance and quality goals. The Manager must have the ability to work cross-functionally with other colleagues and work cooperatively with all levels of the business including both internal and external partners and vendors. The ideal candidate will be results oriented with a proven record of creating engaged employees and identifying ways to improve the patient experie
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