Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Provides a consistently high level of service and satisfaction to patients and guests focusing on the ADVENTHEALTH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
Participates in departmental performance improvement initiatives.
Maintains up-to-date and thorough knowledge of the Main Hospital, Children’s Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and ADVENTHEALTH, and associated phone numbers.
What You Will Need:
Prior customer service experience
Ability to understand guestsâ™ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guestsâ™ needs
Basic computer, typing, and fax machine knowledge
Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
High school diploma/GED or equivalent education
Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean
Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional
Dependable, self- motivated and adaptable to varying work environments
Formal education in social sciences and/or healthcare
Customer service management experience
Under general supervision, the Administrative Receptionist (known as the âœAdventure Guide Captainâ at Childrenâ™s Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.