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Boston Health Care for the Homeless Program

Boston, Massachusetts

Legacy Health

Tualatin, Oregon

Nemours Children's Health

Jacksonville, Florida

Legacy Health

Portland, Oregon


Portland, Oregon

Charleston Area Medical Center Health System

Charleston, West Virginia

Catholic Health

Rockville Centre, New York

Novant Health, Inc.

Winston-Salem, North Carolina

Avoca Search

Solano County, California

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Washington University

St. Louis, Missouri

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Hospice of the Piedmont

Charlottesville, Virginia

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University of Arkansas for Medical Sciences

Little Rock , Arkansas

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Memorial Sloan Kettering Cancer Center

New York, New York

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Rush University Medical Center

Chicago, Illinois

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Cook County Health

Chicago, Illinois

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Encompass Health

San Angelo, Texas

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Foundation Health Partners

Fairbanks, Alaska

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Sr Manager Workforce Optimization Patient Access Technology
Description Job Overview: The Senior Manager of Workforce Management will lead the day to day operations of the Workforce Optimization (WFO) team. The Senior Manager of Workforce Management position will encompass monitoring and evaluating call center staffing levels, call volume efficiency, and correlated patient and employee satisfaction results for all areas of the business. The WFO Team is responsible for short- and long-term call forecasting, associate scheduling, real-time management of contact queues, and associate schedule adherence. Workforce Management (WFM) involves data collection, analysis, reporting, and intensive real-time monitoring. This position requires a strong background in process improvement experience and statistical analysis.

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