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Call Center Workforce Manager
PRIMARY FUNCTION: ChristianaCare is looking for a Call Center Workforce Manager to assist the Access Center Leadership Team with planning and optimizing the performance of the Patient Service Representatives and Triage Nurses by analyzing data and historical contact center performance. This position will also be responsible for identifying trends and providing solutions in order to manage service levels and staff schedules to achieve maximum efficiency and occupancy. The ideal candidate for this opening with have experience as a Workforce Manager as well as experience with forecasting, skilling, scheduling, staffing, and trending. PRINCIPAL DUTIES AND RESPONSIBILITIES: Develops trac


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