Senior Vice President Chief Operating Officer - Admin
Penn State Health
Location: Hershey, Pennsylvania
Internal Number: 1600
Penn State Health Milton S. Hershey Medical Center
Work Type: Full Time
Shift: Days Hours: Days
The Senior Vice President, COO – Hershey Medical Center will report directly to Deborah Berini, President of Penn State Health Milton S. Hershey Medical Center.
This is a search firm assigned recruitment - Procedure for Candidacy
Expressions of interest, nominations, and applications are welcome and can be made via the WittKieffer Candidate Portal here.
If you have questions about this opportunity, please contact Paul Bohne and Dan Young through the office of Ashley Rittgers.
The Successful Senior Vice President, COO will:
Provide operational leadership of clinical and non-clinical departments.
Collaborate with the Senior Leadership Team to develop and implement key strategies through established annual operational goals, priorities and measures. Lead and accelerate adoption of standardization and share best practices.
Provide leadership and feedback to co-workers to optimize financial outcomes, service improvement and market position.
Participate in developing and executing strategic plans and budget targets into operating plans, which guide resource allocation and the coordination and direction of personnel.
Direct operations to achieve the annual operating plan.
Support the educational and professional development opportunities to staff, students and interns within areas of responsibility.
Participate in board, employee and medical staff meetings as required. Serve as an executive representative to system/professional/civic service organizations as directed. Meet with organizations as an executive representative as directed. Meet with members of the community as required to promote good community relations.
Commit and contribute to a culture of diversity and inclusion where equal opportunities for all persons is evident.
Provide necessary administrative and operational interfaces between Penn State Health Milton S. Hershey Medical Center, Penn State College of Medicine, PennState Health Medical Group, Penn State Health Shared Services, community hospitals and joint venture partnerships.
In partnership with the President and other chief officers, departmental chairs, and senior management team, provide operational leadership relative to the goal of reducing cost/increasing revenue, enhancing clinical outcomes, improving efficiencies, reducing costs, and achieving high patient satisfaction.
Where appropriate, represent the hospital to the external market, as well as internally through the application of community relations and marketing activities.
Focus on proactive medical staff relationships, and capable of influencing, managing and leading a mixed model medical staff (private and employed)
Maximize utilization of system-shared services for the benefit of the organization.
Utilize a collaborative process and insure effectiveness of services by addressing barriers and resolving issues.
Ensure hospital quality metrics are achieved through sound clinical processes following accreditation and regulatory agency guidelines.
Ensure the timely submission of month-end financial and operational reviews, contribute to the development of and participation in corporate-wide strategic planning efforts.
Achieve budgeted volume and financial objectives.
Establish and follow standards for operational excellence.
Be highly engaged and visible throughout all levels of the organization.
Direct staff to develop regulatory compliant operational and clinical policies and procedures.
Ensure the hospital has the proper equipment and supplies to deliver safe and clinically effective patient care.
Work with department directors to develop workflows to promote the safe and clinically effective delivery of patient care, and ensure staff are adequately trained to implement the workflows.
Comply with safety and emergency policy and procedures.
Support and adhere to all policies, procedures, and practices of applicable hospital and Penn State Health as outlined in the employee handbook, department policy and procedure manual.
Maintain confidentiality when interacting with patients, families and the public.
Goals and Objectives
Establish her/himself as an authentic, approachable, collaborative leader who is naturally driven toward delivering and improving service and health outcomes.
Partner with Department Chair's and administrative leads to enhance service lines through growth, optimization and operational effectiveness.
Contribute to the institution knowledge of the latest trends, practices and state-of-the-art technology as applicable to assigned areas of responsibility.
Ensure the development and retention of the next generation of operational leaders through mentorship and a genuine commitment to others' success.
Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership, faculty and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services, and fulfilling the hospital's clinical, research and educational goals and objectives.
Reinforce and support a culture of excellence, quality and service in the organization so that patient engagement, caregiver engagement and quality outcomes are achieved at the highest level possible.
Contribute to the establishment of a learning environment, which is conducive to the provision of educational and research experiences to students, residents, faculty and staff.
Collaborate with the President to oversee major workforce and resource decisions for the hospital.
Provide leadership to the staff reporting to the SVP COO, establishing a sense of teamwork toward the realization of the Medical Center’s goals.
Assess the skills of the direct reports and develop a plan to enhance their managerial and technical capabilities so that the Medical Center is well prepared for the future. Mentor staff and provide opportunities for professional development.
Inspire the team to exceed all key operating metrics.
Master’s Degree in Hospital and/or Healthcare Administration, or related field and ten (10) years of executive leadership experience required.
Knowledge and Work Experience:
Understands the importance of working within a healthcare system, which has an academic medical center as its flagship hospital.
Ability to communicate in a positive, compassionate and professional manner with patients, staff visitors, and colleagues.
Demonstrates a willingness to assume additional responsibilities.
Manages effectively by adjusting own behavior appropriately, reading situations accurately and utilizing multiple strategies and interpersonal styles to fit the management of varied groups or individuals.
Delivers quality service in a professional, compassionate manner with respect for the dignity of all.
Shows sensitivity and respect for individuals, co-workers, patients and families.
Solves complex problems through analytical thinking by breaking down the problem or task, providing detailed action plans based upon own knowledge and experience keeping in mind multiple causes and consequences of events.
Is thorough in accomplishing a task through concern for all the areas affecting outcomes. Expresses concern that work be completed correctly and thoroughly.
Adapts easily to change, sees the value of differing positions and adapts own positions and strategies in response to new information or changes in a situation.
Gathers information in order to define problems, diagnose issues and look beyond the surface.
Solves problems and meets objectives before being asked or required to do so. Is a self-starter rather than passively complying with instructions.
Prior experience in a hospital that is part of a health system preferred.
Academic Medical Center leadership experience is preferred.
LEADERSHIP SKILLS AND COMPETENCIES:
Shape the Culture: Redefine the culture to be consistent with the system goals and objectives. Drive Engagement in the system. Ensure patient quality care and experience.
Build the Organization: Ensure the structure and roles drive the strategy. Develop the leaders of tomorrow.
Execute the Strategy: Drive strategy execution throughout the organization. Generate profitable operations. Implement technology solutions. Enforce standards and compliance. Represent the organization externally.
Accountable leadership: establish clear and concise goals to guide and focus others toward future state.
Empowerment: talks beyond the day-to-day tactical matters that face the organization, shows confidence and optimism about the future state of the organization, and engages others to join in.
Build organizational capabilities: Demonstrates a record of accomplishment and passion for developing organizational capacity through the attraction, engagement and development of top talent; builds teams that effectively apply their diverse skills and perspectives to achieve desired goals.
Influential and inspiring: Excellent people management and leadership competencies that will allow her/him to serve as a mentor in furthering the leadership skills of employees; consciously and effectively urges others toward the goal.
Executive Maturity: Is confident and able to make a decision and then communicate that direction effectively to all constituents. Makes decisions to move initiatives forward in a world of ambiguity. Is humble and collaborative, while not possessing a large ego.
Complex Systems-Thinking: Possesses a "systems perspective"; looks at the organization as a whole and builds upon key organizational requirements, including strategic objectives and action plans.
Bias for Action: Leads with a sense of urgency yet is able to help the team focus and drive toward results.
Passion for Excellence: Believes in exceptional patient care, sound operations, safety, experience, and service to the community.
Hershey and Central Pennsylvania:
Hershey is a thriving suburban town of approximately 20,000, in a metropolitan area of approximately 400,000. It is located in one of the fastest growing regions of the state of Pennsylvania. Hershey is surrounded with diverse communities such as Harrisburg, Lebanon, and Lancaster and is located 95 miles from Philadelphia and Baltimore. The area provides residents and visitors with employment, cultural, and recreational opportunities attractive to people of all backgrounds. Central Pennsylvania's second largest industry, Hershey Foods Corporation, is also headquartered in Hershey.
In earlier years, Hershey was a small settlement known as Derry Church. After Milton Snavely Hershey founded his chocolate factory and began building the community, the town was renamed Hershey. The saga of Milton Hershey is one of failure, success and philanthropy. He grew up a poor farm boy, became a millionaire from his caramel candy business and subsequent chocolate empire, and devoted his personal fortune to the welfare of under-privileged children. His legacy includes two corporations, a model community, and The Milton S. Hershey School that cares for and educates about 1,800 disadvantaged children. The public school system serving Hershey is overseen by Derry Township and is of excellent quality.
Residents of Hershey have the opportunity to enjoy the numerous attractions that draw hundreds of thousands of visitors each year to Hersheypark, Hershey Museum and Theater, Hershey Gardens and Arboretum, and ZooAmerica for a wide variety of professional athletic, cultural, and entertainment exhibitions. The Hershey Symphony, an amateur orchestra initially started by the Medical Center, is one of several fine orchestras in Central Pennsylvania.
Tourism is another major industry, and Hershey Entertainment and Resort Company provides recreational and employment opportunities. The Giant Center is the home of the Hershey Bears hockey team and is host to the Ice Capades and many top-name entertainers. Hershey is also home to the Antique Automobile Museum & Association.
The Hershey Educational and Cultural Center conducts various adult and children's classes, concerts, and other programs. The Hershey Community Theatre, with an interior design that is a direct reflection of Milton Hershey's love of Venice, was cleverly designed to simulate a Byzantine castle, complete with balconies on windowed towers. This grand theater hosts some of the most popular Broadway plays and musical shows ever performed.
In addition to the many attractions in the Hershey community, the surrounding area has a wealth of employment opportunities, cultural experiences, and historical and family entertainment. Harrisburg, Pennsylvania's state capital, located twelve miles away, is the location of the State Museum of Pennsylvania; the Harrisburg symphony; Senators baseball team at Riverside Stadium; State Library of Pe
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.