This position is responsible for the ongoing measurement, monitoring and optimizationof the Revenue Cycle patient experience at BSWH. This position will work with revenue cycle departments inclduing but not limited to HIM, Access Services, Central Business Services as well as IS, Digital Health and Various clinical departments to drive improvements in Revenue Cycle components of the patient experience.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with ongoing measurement and communication of revenue cycle patient experience metrics.
Manages an inventory of all patient-facing Revenue Cycle documents.
Manages patient-facing Rev Cycle content on the BSWH website.
Implements solutions for process and technology issues identified.
Proactively manages account issues impacting the Revenue Cycle patient experience.
Assists revenue cycle departments in the patient experience components of workflow redesign.
Proactively seeks opportunities to identify revenue cycle patient experience challenges and works with stakeholders to implement solutions.
Analyzes and identifies trends in patient-facing revenue cycle operations. Uses this data to develop and implement process redesign solutions.
KEY SUCCESS FACTORS The ideal candidate will have project management experience, strong communication, analytical, organizational and implementation skills and knowledge of revenue cycle operation. Healthcare consulting experience is preferred.
Benefits - Our competitive benefits package includes Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Please note, benefits may vary based upon position type and/or level.
- EDUCATION - Bachelors or Equivalent Exp
- EXPERIENCE - A minimum of 3 years experience required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!