Process Managers (PrM) operationally manage at least one ITIL/IS process or supporting process area. They are the process and tool functionality experts. They assist the Process Owners with enhancement definition and design for both processes and tools. They work with the communities assigned to their specific process area(s). They are responsible for producing and maintaining the documentation necessary for the successful operation and continuous improvement of the designated areas. This position executes process improvement efforts under the direction of the Process Owners. There are no people management responsibilities associated with this position.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)
Operationally manage the process, policy, knowledge, training, improvements, and expansion of all assigned processes.
Ensure they are executed in alignment to overall organizational objectives.
Work with customers/users to define business process improvements and enhancements.
Manage the activities assigned by process owners of continuous improvement areas across the owned processes.
Participate in the team activities coordinated and managed by the Process Owners over the assigned areas.
Operationally engage with communities associated with the Process Manager areas - i.e. Incident Managers, Change Coordinators, Knowledge Champions, Asset Managers.
Define and document business and functional requirements and testing for all technology releases.
Execute as defined by SDLC process.
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health
KNOWLEDGE, SKILLS AND ABILITIES
IT Service Management expertise ITIL understanding, certification preferred Relevant tool knowledge, expertise, or the ability to acquire that knowledge quickly Business and IS process acumen
Technical documentation Understanding of IS operation - required Understanding of business operations - strongly desired Collaboration skills (both human and technical)
Travel between divisions and sites on an as needed basis
Appetite for learning
PREFERENCES AND EQUIVALENCIES
Bachelor's degree in Business, MIS, CMS, Science/Engineering, Mathematics
Master's degree and 1-year experience
Associate's degree and 5 years’ experience
High School Diploma/GED and 7 years’ experience - 3 to 10 years of relevant IS and/or business experience Business or IS process experience highly desired ITIL, ServiceNow, and/or Flexera experience highly desired ITIL Certification - desired, but not required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!