AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area
A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience
Annual number of emergency cases: 89,018
Work Hours: Full Time Day
You Will Be Responsible For:
Develop, manage, and administer facility-wide systems for risk identification, investigation, and reduction. Assess operational and clinical risk across the assigned areas based on knowledge of national and state regulatory and accreditation standards and/or licensing requirements. Assess, develop, implement, and maintain educational risk management programs for all personnel, leaders, and Executive Team on identified issues and any other related activities as statutorily required.
Maintain working knowledge of CMS, DNV, AHCA, or other state. national and/or federal standards such as required reporting of quality of care issues, Sentinel Events, corporate compliance related issues and any other requirements that directly impact the continued operation of the facility/entity. Ensures compliance with patient safety and risk management related standards by DNV and other accrediting and regulatory entities and participates in the clinical quality and safety efforts of the facility.
Responsible for the management of the internal event report system for assigned area, in compliance with Florida Statute 395.0197 including identification and reporting of adverse events.
Identify, investigate, and report on Sentinel Events and facilitate the Root Cause Analysis & Action process. Participate directly in the facility process for Disclosure of Unanticipated Outcomes.
Responsible for integrating the risk management program with the quality and safety activities of the assigned areas.
Serves as a resource to hospital administration, other employees, and physicians on Risk Management/legal/ethical issues, including off-hour and holiday coverage as needed
Monitors, analyzes, and reports aggregated event report data to the Risk Management Director and hospital leaders, with a focus on risk exposures for trends or patterns.
Manages regulatory surveys as they pertain to complaints against AdventHealth as well as Risk Management Program Surveys
Investigates and reports to the Risk Management Director and to claims management any occurrence which has the potential to give rise to a claim
Manages the formal Patient Grievance process per CMS guidelines for the assigned facility
Demonstrates through behavior AdventHealth’ s Core Values in Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
WHAT YOU WILL NEED:
EDUCATION AND EXPERIENCE REQUIRED:
Registered Nurse, Advanced Registered Nurse Practitioner, Respiratory Therapist, Occupational Therapist, Physical Therapist, Speech Pathologist, Radiology Technologist, Ultrasound Technician, Physician Assistant, Paramedic, Pharmacist, and three to five years clinical experience in a healthcare-related field,
Three to five years experience in risk management or claims field
Experience in process improvement/patient safety/clinical risk management/quality activities
Bachelor’s degree in health care related field
EDUCATION AND EXPERIENCE PREFERRED:
Experience in claims management/litigation prevention and healthcare risk management process preferred
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Active Florida license as a Registered Nurse, Advanced Registered Nurse Practitioner, Respiratory Therapist, Occupational Therapist, Physical Therapist, Speech Pathologist, Radiology Technologist, Ultrasound Technician, Physician Assistant, Paramedic, or Pharmacist
CPHRM or CPPS certification
The Clinical Risk Manager (CRM) is responsible for managing the risk management program for the assigned areas. This position is responsible for working in collaboration with the clinical team to ensure adherence to all federal regulations and hospital policies. The CRM or their designee will systematically investigate all clinical incidents/accidents/events that could lead to patient harm and/or financial loss and ensures all risk management activities, including the internal event report system and patient grievance process are in compliance with FL State Statute 395.0197. The CRM identifies areas of risk and facilitates risk mitigation/safety strategies including the Root Cause Analysis and Response process as well as regulatory surveys. The CRM identifies potential compensatory events and works collaboratively with claims management coordinators to mitigate litigation. The CRM is responsible for integrating the risk management program into the quality and safety activities of assigned areas.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.