Job SummaryManages a Health Plan Customer Service Team. Performs oversight of achieving metrics, resource allocation, process improvement, coordinating training and ensuring policy development/updates related to claim and enrollment functions. Assists administration in developing the team's annual operating budget, participating in and/or leading interdepartmental workgroups involved in strategic planning, developing and reviewing policies and procedures.Job DutiesParticipates in development of performance standards for Customer Service teams, evaluates actual performance against standards, and implements action plans for improvement.Manages resource allocation in order to realize efficient production.Acts as a liaison between all customer se
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