The VISN Clinical Contact Center (CCC) Pharmacy Program Manager works independently under the VISN CCC Director or designee and is responsible for the oversight of the pharmacy services within the VISN CCC. The VISN CCC Pharmacy Program Manager functions as part of the VISN CCC leadership team to accomplish the VA's mission, vision, and goals. **This is a virtual position** Duties of the position include but are not limited to: a. Prepares projections and justifications for budget, personnel/workload, equipment and space requirements consistent with the continuously expanding services and roles of pharmacy. Maintains ongoing communication with Fiscal Service to assure that adequate funds are available for staffing, equipment and training needs. b. Oversees and manages the work of the VISN CCC Pharmacy Service Supervisor(s) and support staff to include review of leave requests, completion of job performance evaluations and competencies. c. Serves as a liaison between the VISN CCC Pharmacy Service, VISN CCC, VISN Leadership and the VISN Board of Directors or other governance structure. d. Participates, as needed, in the recommendation of VISN CCC Pharmacy Service employee awards and disciplinary actions. e. Ensure compliance with VISN CCC Pharmacy Service policies and procedure.s f. Responds to elevated patient inquiries, as needed, and ensures that customer satisfaction is achieved. g. Presents reports and justifies requests to the VISN CCC Director, VISN CCC governance structure, VISN Pharmacy Executives and/or facilities serviced by the VISN CCC. h. Communicates regularly with VISN CCC Pharmacy Service staff, the VISN CCC Director and its governance structure to facilitate process improvement and transparency. i. Utilizes various techniques to eliminate waste in work processes with the goal of meeting established performance metrics. j. Performs quality control and facilitates performance improvement of pharmacy staffs work. k. Continually evaluates the VISN CCC Pharmacy Service for opportunities for improvement. Work Schedule: Monday - Friday 8am - 4:30pm Telework: Available Virtual: This is a virtual position. Position Title/Functional Statement #:VISN Pharmacy Clinical Contact Center Manager/PD000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.