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Sr. Customer Relations Manager-Patient Access
Description Job Overview Sr. Customer Relations Manager is responsible for partnering with PCCs and Care Connections to mitigate access barriers to enhance the patient experience. The Manager is responsible for delivering monthly access KPIs, bringing access-related provider and/or clinical concerns to Change Management, and attend PCC meetings, as applicable, to communicate scheduling challenges from Care Connections. Key Competencies Works across various specialties and fosters a culture of candor, trust, and respect to cultivate strong working relationships and engagement Excellent verbal, written, and negotiation communication skills with a focus on solution-oriented approaches Superior ability to


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