DHTS IT Analyst-IPTV & Content Manager-Full Time-DHTS-Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 153048
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.
A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
DHTS IPTV Analyst and Content Manager
The IT Analyst for IPTV couples knowledge of information systems as well as oversees the development of content and services from start to finish to ensure they meet the clients' needs and preferences on the new IPTV service platform. This includes responding to user tickets, applying vendor software updates and upgrades, assisting with reporting, and collaborating with health system departmental leads to understand and anticipate their needs and translate them into service requirements.
Create usage and inventory reports with various tools
Performs analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application, and resource contingency issues
Investigate system performance issues to improve the reliability, maintainability, and performance of the system
Evaluate and test software applications and coordinate release windows for updates
Maintain documentation related to application administration and operations
Help define the vision for the IPTV service platform
Assist with maintaining a service road map based on IPTV vision
Managing feature and request backlog and prioritizing them based on changing requirements
Overseeing all stages of service and content creation including design and development
Developing patient experience stories
Assist with monitoring and evaluating platform progress at each stage of the process
Liaising with IT team and end-users to deliver updates
On-call application support including afterhours and weekends
Desired Skills and Knowledge
Experience working with streaming services and digital content platforms
Experience in application support and flexibility to support tasks such as: System administration, system monitoring, log review and software installation
Experience with MDM solutions such as AirWatch or JAMF
Ability to understand periodic operating system patches, security updates, and analyze the associated impacts on various applications
Ability to adapt and be proactive to the quick dynamics of technology shifts based on requirements and technical solutions
Experience with cross-functional teamwork and project management activities
Excellent problem solving, analytical, and technical troubleshooting skills
Prioritization skills, ability to manage multiple projects concurrently, and work independently
Ability to work on a flexible schedule
Strong technical research and documentation skills.
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, national origin, genetic information, veteran status, or disability. *******************************************************
Bachelor's degree in Computer Science, Mathematics or a related field, or four years of equivalent technical experience required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.