Position Summary Lead and facilitate the overall operations, development and success of the clinical site. Ensure the five (5) Simply Better steps are utilized to support the highest level of service, productivity and coordination with every patient, physician, employer, and team member interaction.
Essential Job Outcomes:
Ensures facility maintains business, property, legal, health plan and regulatory agency requirements for site operation.
Foster an environment that maximizes employee engagement and communications.
In partnership with Facility Medical Director, promotes and leads organizational strategic goals and expectations while supporting team through change management.
Adhere to leader standard work to ensure the achievement of operational metrics. Facilitates leadership huddles.
Establish and manage annual budget using financial indicators to ensure optimal ongoing business operations.
Manage performance of staff including hiring, performance reviews, coaching, and disciplinary actions.
Assure that all staff is working within their certifications, licensures, and scope of practice.
Resolve and improve patient relations issues efficiently and timely. Coach and train staff to handle customer service complaints to ensure a Simply Better experience. Documents, reviews and submits customer interactions.
Collaborate with the Marketing Department to enhance business development for the medical practice.
Pursue a program of self-development to remain current with information that may affect job, staff, and/or operations.
Participate in special projects as assigned.
Collaborate with all departments to coordinate patient care in conjunction with providers and supporting team.
Engage the help of staff to continually investigate ways to improve work procedures/policies and processes.
Identify and lead improvement opportunities, implementation of countermeasures and escalate to appropriate leadership as needed.
Maintain working knowledge of roles supervised and assist as necessary (as applicable).
Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.