IT Manager, Web Services-Duke Health Technology Systems-Full Time-DHTS-Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 121308
This position reports to the Director of Digital Communication Services and will be primarily responsible for the management of DHTS Web Services Teams which includes personnel in both the public and internal web hosting team's technology support team as well as our growing SalesForce development team. The manager provides communication and technical direction in the support and maintenance of DHTS Web Services and SalesForce group. The manager also serves as the liaison with DHTS management and customer representatives. DHTS Web Services group has the day-to-day responsibilities for the hosting, deployment, and maintenance of internal and externally accessible Duke Health web sites. Additionally, this role will be working as a key member of a team tasked with defining a strategy for SalesForce at Duke, guiding its implementation, and working with key business partners and leadership to establish an enterprise platform to further build upon.
Manage projects and technical tasks for a team of analysts in support of the above role
Provide customer education related to best technology usage and best practice in the Duke Health environment.
Assist in developing technical and research/security compliance knowledge of the staff
Provide technical and strategic leadership to the team
Work with the management team to develop a strategic vision
Manage the day-to-day staff activities and assignments as well as all DHTS Web Services functions and personnel
Monitor staff project progress and report status and metrics to the Collaboration and Workforce Services Director
Evaluate requests for service and prioritize and assign resources in order to maximize customer satisfaction
Participate in other project planning efforts as they relate to DHTS Web Services initiatives, including project management on key efforts such as:
Implementation of Drupal 8
Develop plans for migration to SharePoint Online
Strategic and tactical work implementing SalesForce
Forecast and manage operating budgets
Perform all personnel management functions, personnel evaluations and performance reviews, including disciplinary action when required
Provide administrative oversight to ensure security compliance:
Assess, review, and oversee System Security, Business Continuity, and Disaster Recovery Plans, ensuring consistency with Duke Medicine policies and standards
Assess, review, and oversee system and process measures to protect Duke systems from external and internal security attacks.
Assess, review, and oversee system and process measures for managing and securing access to Duke systems.
Identify violations of existing security standards and best practices and escalate appropriately
Continually improve security and deployment processes and standards
Perform other related duties incidental to the work described herein
Education/Training Required: BA/BS degree or equivalent relevant training or experience
3 – 5 years of project management/team leadership/supervisory experience
5 – 7 years of related technical experience in web technologies and development
SalesForce – primarily in implementing a center of excellence and managing a team of Salesforce Analyst and Developers
Experience implementing new initiatives and technologies in a large organization
Experience with implementing Agile framework
Special Competencies/Credentials Required
Good analytical skills, ability to work well with others, handle multiple, simultaneous assignments, and work without close supervision
Demonstrated excellent written and verbal communication skills
Excellent interpersonal/team building and organization/time management skills
Strong business skills with an attention to end-user and customer satisfaction
Technical knowledge relevant to the medical research environment
Technical Audit experience
ITIL Foundations V3 Certified
Lean Six Sigma Certified
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.