We are currently seeking a Program Manager for our Thriving Families Service Line. The Program Manager is committed to achieving patient-centered systems integration of specified goals of highly visible, complex, multi-year and multi-faceted programs, focusing on change management, operations improvement, process redesign, collaborative modeling and operations integration. Facilitates and provides program management for integration of programs which enhance patient flow through the care delivery system resulting in improved quality, service and cost. Develops a master program plan and schedule to communicate and manage tasks progress and completion. Facilitates and coordinates planning of activities with key operational stakeholders. Builds partnering relationships to maximize the opportunity for sharing information, best practices and meets system standards. Proactively communicates with leadership on program status, risks/implications, mitigation plans and activities. Escalates issues requiring leadership involvement and decision-making, and follows through to get closure. Proactively communicates and negotiates with leadership on priorities, goals, targets in pursuit of program plan fulfillment. Provides leadership to project team in managing all aspects of services that may impact or be impacted by the program. Provides high quality, cost effective management, analytic and technical expertise for a broad array of issues. Integrates disparate data to achieve program goals. Provides program management to multi-disciplinary teams by facilitation and influence, and may work with outside consultants.
Motivates team members, plans and facilitates transition meetings with other assigned areas of responsibility. Works on problems of complex and diverse scope where data gathering/analysis requires in-depth evaluation of various factors. Projects assigned are broad in scope and may involve multiple functional areas and/or span across service areas. Position will exercise judgment within broadly defined policies in developing methods and techniques for obtaining results.
Join our medical group
Northwest Permanente is a self-governed (physician-led), multi-specialty group of 1,500 physicians, surgeons, and clinicians, caring for 630,000 members in Oregon and Southwest Washington. Kaiser Permanente is one of the nation's pre-eminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.
Major Responsibilities / Essential Functions
Possess demonstrated system design and re-engineering in addition to program and project management skills with little to no oversight and sustainable results with proven outcomes (project design scoping, planning, integrated design, resource definition, time management, project control, task development).
Plans project for optimal results and speed.
Transfers knowledge and skills to project team and client personnel.
Establishes processes and create effective project management tools.
Firm understanding of care delivery system and opportunities for process redesigns, with understanding and acknowledgement of up and downstream processes and acknowledgement of up and downstream processes and partners.
Understanding of Business Process Improvement (technical skills, knowledge of various techniques, methodologies, application of change management skills, quantifiable results).
Provides project management to several process improvement teams to drive to measurable, significant Has intermediate knowledge of and can rapidly produce current/future state analysis, flow charts, research tress, and data analysis.
Has demonstrated expertise in the basic spectrum of process improvement methodologies.
Defines, organize, and direct analysis for undefined, complex, and politically sensitive projects.
Reviews and validates conclusions and recommendations of Possess demonstrated knowledge in analytical problem solving.
Proactively acts as though partner to departmental team Appropriately challenges team with data driven findings and conclusions.
Demonstrate and use innovation/creativity (identify opportunities, dynamic thinking, problem solving).
Identifies opportunities for clients to promote innovation and facilitate meeting strategic goals. Identifies creative solutions for problems in existing projects.
Stays on top of industry changes that could be reincorporated into Creates project structures that encourage creativity.
Provide oversight projects or manages large scale project with change Define change, assess climate, identify approach, generate sponsorship, ensure readiness, and develop communication plans.
Strategy articulation: proficient in identifying and translating strategy into an operating plan with measurable outcomes.
Teamwork/knowledge acquisition/culture of learning (relationship building, interpersonal skills, personal growth, career). Seeks to understand cultural norms/communication styles of team members and leverages diverse styles.
Effectively adapts leadership style to meet the needs of a Resolves conflicts by developing persuasive solutions. Knowledge sharing/department participation.
Demonstrates an understanding of the industry and organizational environment and its impact on department objectives.
Organizes key project deliverables, lessons learned, and best practices in the team standards. Consistently shares top learning from training courses/conferences without being promoted.
Assist with leadership of team in key designated areas. Client/stakeholder relations (client management, client facilitation, client satisfaction, communication, relationships building).
Oversees project work to ensure alignment with client and organizational needs.
Develops and proactively maintains contact with key clients, stakeholders and customers to facilitate departmental and project success.
Technical Skills/Subject Matter Expertise:
Ability to develop expertise in subject matter areas quickly.
Encourages and identifies opportunities for team members to develop expertise in subject matter areas quickly.
Develop depth of expertise in assigned subject matter area (medical, dental, insurance, research, and infrastructure).
Demonstrated ability to research industry best practices and bring proven design elements into the Kaiser Permanente process to maximize the delivery system. Performs other duties as requested...
Leads large project teams or multiple projects to high quality results. Integrates and manages projects across the department.
Assembles project team, proactively identifies key organizational issues and shapes overall strategic direction of department to address, ensures that risk is within reasonable parameters.
Master's degree in business, healthcare, public administration or related field required or an equivalent combination of education and experience in a directly related field.
Minimum Work Experience:
Five (5) years of progressive project management experience with demonstrated proficiency in at least two of the following disciplines: business process improvement, program management, strategy development, operations research or management/industrial engineering.
One (1) year leading people on projects and facilitating committees as needed.
Three (3) years of health plan/clinical care operations processes, health plan administration, strategic planning and excellent customer service.
Demonstrated ability to bring multiple operational areas together to create a systematic design to enhance the patient care experience.
Demonstrated expertise in project management, verbal/written communication, presentation, consulting and collaborative working skills.
Able to think strategically in structuring work results and affecting change.
Excellent leadership, facilitation and consulting skills.
Demonstrated ability to influence change to achieve measurable results.
Able to facilitate committees, teams and planning events, helping groups work through significant conflicts and politically-charged situation.
Demonstrated ability to manage against multiple competing priorities of operational management customers and business process.
Facilitate teams or groups of key stakeholders from all levels and segments of the organization, build teams, and resolve conflict.
Solve complex problems.
Influence strategic change in an organization.
Be assertive, objective and can confront clients with difficult issues.
Develop and execute fact-based, data-driven methodologies to help clients address strategic issues.
Perform analyses to help clients address strategic issues and achieve performance targets.
Conduct, interpret and present quantitative/qualitative analysis.
Determine the key business issues and develop appropriate action plans from multi-disciplinary perspectives.
Strong interpersonal and communication skills (1:1, peer, multi-disciplinary group, presentations, written).
Proven leadership skills in project management and management consulting, including the following attributes; efficient, collaborative, candid, open, and results-oriented.
Preferred Work Experience and Qualifications:
Five (5) years of progressive experience in operational management roles in a health plan or multifaceted health care system and multi-provider setting.
Experience in a Labor/Management Partnership environment.
Experience working with technical systems to support operational needs and to collaborate between various lines of business for an optimal solution.
Significant understanding of Kaiser Permanente, its operations, culture and organizational structure on both a national and regional level.
Proficient in team building, conflict resolution, group interaction and project management.
Significant understanding of KP, its operations, culture and organization structure, nationally and regionally.
Mastery of Leadership Success Factors including Change Leadership, Results Orientation, Decisiveness, Confidence/Initiative, Partnership, Strategic/Systems Thinking, Service Orientation, Communication, Influence and Reward/Recognition.
Equal opportunity employer
At Northwest Permanente, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Northwest Permanente believes that equity, inclusion, and diversity among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Physician Opportunities in Oregon & Southwest Washington. For more information please visit https://nwpermanente.com/jobs/About Us - Northwest Permanente is the Northwest’s largest physician-led, self-governed multispecialty group. We have opportunities available across the region in Portland, Salem, Oregon, and Longview, Washington. Northwest Permanente physicians practice medicine with a purpose that provides unparalleled opportunities for a meaningful and rewarding career in medicine.