Job SummaryProvides direct support for the Workforce Management (WFM) systems application. Using common trouble-shooting techniques and questions, the WFM Specialist will attempt to resolve the issue upon initial contact with the end user. Responsible for the ongoing production support and processing of assigned WFM systems applications including system testing, analysis, and problem resolution.Job DutiesDevelops and maintains functional and technical expertise in assigned areas of WFM systems and business operations.Maintains understanding of data fields utilized, data flow, and system capabilities and limitations. Responsible for supporting all Tier escalation inquiries
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