Director: Patient Access/ Scheduling Call Center (Work from home United States)
Job SummaryResponsible for the system facilitation of consumer access to medical services, health information and education. Through the development, implementation and evaluation of a broad-reaching contact center, the Director assures that service expectations are met to fulfill the needs of members, prospective members, patients, payers, consumers, physicians, and other medical professionals.Job DutiesProvides leadership and direction to Patient Contact Center management and staff to assure consistent and appropriate medical triage, physician and service referral, appointment scheduling, accurate registration, and access to all services.Fosters a service-oriented environment that facilitates teamwork, local and system wide, toward a goal of interna
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