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Position Summary: The Director of Pulse Center of Excellence (COE) is a statewide role that is responsible for the strategy and execution of clinical, economic and operational outcomes for services across the Pulse Heart Institute enterprise. The director will have accountability of overall regional operations within Pulse ensuring best practices and policies are aligned, developed and followed within all sites across MultiCare. This individual will be responsible for margin, growth and quality targets approved by the Pulse Board of Directors aligned to the MultiCare system objectives. They will be responsible for all functions of the practice locations, including operations, marketing, finance, assisting in managed care/third party contracting when requested, physician compensation and reimbursement information when requested, human resource management, medical and business information systems, ancillary service general knowledge and planning and development. This position requires leadership, collaboration, and communication. Work situations are frequently non-routine requiring a broad vision of the future of the health care; sensitivity to the values and expectations of medical staff, management, employees, patients, investors, and community constituencies, and the use of discretion and good judgment in decision making. External contacts include consultants, competing organizations, professional organizations, physicians, and regulatory agencies. Internal contacts include physicians, staff and management throughout MultiCare Health System and PHI, and require close collaboration and coordination with executives, PHI innovation and clinical quality staff, nursing and the medical staff. This is a position that is broad in scope and encompasses a wide range of Institute services, requiring organization and interpretation of information relating to a wide variety of policies and programs.
Minimum Requirements: Eight (8) years of professional or technical experience of which 1 year is in healthcare project management, strategic planning, driving and achieving system performance metrics or managing diverse stakeholders in a system-wide implementation in a health system or group practice environment Five (5) years of managerial or supervisory experience Experience in Cardiovascular Health environment is preferred Consideration may be given to internal candidates not meeting the minimum qualifications
Education/Licenses/Certifications: Masters degree in healthcare administration, public health, business administration or related clinical area
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.