Penn State Health Community Medical GroupLocation: US:PA:Lancaster Work Type: Full Time FTE: 1.0 Shift: Day Hours: Monday - Friday 8:00a - 4:30pSUMMARY OF POSITION: Directly supervise, lead and coordinate the daily activities of Managed Care workers. Assists with management decisions and activities.  RESPONSIBILITIES:Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escal