PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Manager who will embrace our mission of Advancing Health Together.

 

The Service Access Manager will manage service access activities and staff to achieve continuous and optimal patient care.

 

Job Summary

 

Direct Supervision 

 

• Supervise and coordinate activities at Davis Ambulatory Surgery Center to include establishing and maintaining systems for patient flow through the department and the utilization of the surgery, ancillary facilities and work force.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties.
• Train new personnel.
• Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.

 

Coordination of daily activities

 

• Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc.)
• Serve as a representative for the department to both internal and external groups.
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff.
• Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
• Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
• Direct and coordinate all check-in/arrival, registrations and checkout, along with financial services activities within the department.

 

Workflow management 

 

• Greet and provide assistance to visitors and patients.
• Explains policies and procedures, and resolves problems.
• Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
• Develop policies and proced ures to improve patient care and utilization of department resources .
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to department services.
• Collect and analyze data for the preparation of composite reports and special projects.
• Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, and financial performance.
• Independently execute appropriate action plans based on findings.

 

Budget and Compliance 

 

• Enforces regulatory and compliance requirements (HIPAA, The Joint Commission, etc.).
• Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Directly involved in the preparation of department budget. Make budgetary recommendations and projections.
• Monitor, verify and reconcile expenditures of budgeted funds, compiling in formation reflecting expenditures, and develop cost-comparisons.
• Identify cost savings within the operation.
• Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Generally reports to a department manager with responsibility for multiple locations.
• Perform other related duties incidental to the work described herein.

 

Minimum Qualifications

 

 

Education

High school diploma required. A Bachelor's degree in a related field is strongly preferred.

 

Experience

 

Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.

 

Degrees, Licensures, Certifications

 

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.