Provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients' acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.
Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
Initiates and coordinates emergency treatment when necessary.
Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
Provides education to patients and families.
Schedules, or facilitates scheduling of emergency appointments.
Coordinates patient care and requests across departments, specialties and sites.
Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.
Explains medical conditions.
Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.
Ensures that all patient documentation is completed and routed in a timely manner.
Suggests issues of improvement and offers solutions to the issues.
Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Hours:Shifts will vary between: 8a to 430p; 8:30a to 5p and 9:30a to 6p
Work Location:Hybrid model 2 to 3 days in office (Pittston, PA) with work from home 2 to 3 days a week. Only available to employees in good standing
Other schedule details:No on call, weekends or major holidays
Travel:Limited for meetings, orientation and coverage
Preferred Experience:Home Health, ED and critical care
At Geisinger, the caring that we provide to our patients and members also extends to you and your family. Our competitive compensation and benefits package helps you and your loved ones stay healthy, meet your financial goals and thrive professionally and personally.
Benefits: Geisinger offers a comprehensive suite of healthcare benefits, including medical, prescription drug, vision and dental coverage. And with our healthcare benefits, you'll also receive care from one of the top innovative healthcare systems in the country. Our suite of benefits supports you and your family in a variety of ways, including coverage for same-sex or opposite-sex spouses, domestic partners and their children and stepchildren.
Paid Time Off:Our generous paid-time-off packages allow you to take the time you need to travel, rest, and care for and reconnect with friends and family. We also offer paid military and parental leave.
Diversity and Inclusion:We strive to create an environment where our patients, health plan members and employees can be their most authentic selves. Join one of our many Employee Resource Groups (ERGs). ERGs provide opportunities for all Geisinger employees to build internal and external networks and further develop professionally. ERGs are formed around common identities but are open to all employees.
Tuition Assistance: Up to $5,000 tuition reimbursement: We offer tuition reimbursement towards both undergraduate and graduate degrees.(Part time and Full Time Positions only)
Retirement:We contribute 5% of your salary to your retirement plan and offer auto-enrollment to make saving convenient for you.
Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred)
Minimum of 3 years-Nursing (Preferred)
Certification(s) and License(s)
Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania; Basic Life Support Certification - Default Issuing Body
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.