As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Senior Director is responsible for management of the Regional Centers for Patient Services. Responsibilities include; management of the Scheduling, Admissions Review, Clinical Review, and Financial Clearance operations in Centers globally. The Senior Director is also responsible management of remote employees assigned to their area of responsibility.. Partnering with key business units within Patient Access/Hospital Services and point of contact for Client Delivery and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manage dayâ��to-day operations, including meeting clients SLAâ��s, site specific quality and production metrics.
• Bi-Directional Communication between PSC operations and Client Services (RCS/ASD) / Facility
• Management of process and quality and ensuring delivery aligned withSLAâ��s
• Partnering in process improvement and innovation with enterprise teams
• Controls operational expenses within expected budget, manages to yearly EBIT goals
• Coordinates Policies and Procedures along with key stakeholders. Ensure consistent training and utilization of technology as appropriate across the board
• Manages multiple lines of business across clients and locations
• Responsible for new business growth and support of Client Delivery team in pursuit of new revenue generation opportunities

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) Directors, Managers, Centralized units
• Indirect Reports (titles) Supervisors, QA Analyst, Trainer

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establishes measurable goals and strategic direction and ensures achievement of goals.
• Customer satisfaction- Creates processes to ensure customer satisfaction and delivery of quality products.
• Coaches and develops direct reports and sub-leadership levels ; Conducts succession planning.
• Drives efficiency-ensures the consistent and execution of key systems and processes that make effective use of resources.
• Builds strategic alliances and partnerships to execute business strategies; cultivates clinical and business partnerships.
• Builds organizational talent.
• Works towards centralized accountability and demonstrated practices.
• Ensures adherence to Tenet/Conifer Standards of Conduct.
• Communicate issues and resolutions to all levels of management and staff.
• Possess excellent communication skills â��oral and written to provide appropriate level of production support.
• Take initiative in presenting and contributing to the resolution of complex issues.
• Conduct presentation and/or Training sessions.
• Understands Business Development and Client Account Management
• MS Office Background.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 4 year college degree or equivalent business experience
• Management experience with multilevel positions
• Prior Patient Access eperience strongly preferred â�� to include Admitting, Scheduling, Financial Clearance, Clinical and Financial
• Experience owning and managing a budget
• Operational Background (Dialer, workforce management, productivity driven environment)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

OTHER

• This position requires multi-location oversight with up to 30% travel as needed.

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.