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Position Summary: The Quality Program Manager is responsible for the development and implementation the Quality and Performance Improvement Program for assigned services and locations. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care.
Demonstrates foundational to proficient knowledge and application of performance improvement tools and techniques including ID-PDSA, accepted performance improvement methods, and High Reliability Organization (HRO) principles and practices. Role models principles, practices, and methods. Functional knowledge and skills of health data analytics. Proficient knowledge and skills in quality review, patient safety indicators and performance assessment and identification of patterns and trends. Foundational to proficient knowledge of electronical health record tools and documentation to assess and demonstrate quality and safety. Develops partnerships with operational partners and provides expertise for performance improvement, facilitation and developing sustainable solutions; this includes coordinating projects, and improvement activities as assigned and prioritized. Position requires ability to work independently, exercise judgement and timely escalation of sensitive and/or high-risk occurrences and to assigned Director. The QPM works as part of an assigned facility/business unit team and as part of the Quality Management System Team. The QPM assures that QM System standard, safety standards and best practices are implemented in the assigned areas to support high reliability, efficiency, and achievement of strategic goals. The QPM is flexible and able to adjust the percentage of time spent in assessment, review, PI, reporting, etc. will be determined by the specific needs of the assigned area.
Minimum Requirements: Three to Five (3-5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to specialty Three (3) years of experience in a quality, regulatory readiness, performance improvement or patient safety role Competent in data use, analysis, reporting and PI Tools (PDSA, etc.) Competent use of computerized information systems (email, MS Office including Excel, Epic, healthcare data and benchmarking systems, etc.) required
Education/Licenses/Certifications: Bachelors degree required Masters degree in health care field preferred Quality or patient safety certification, such as CPHQ or CPPS, preferred
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day Shifts
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.