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Manager Customer Service Operations - Enrollment / Geisinger Health Plan (work from home Mid-Atlantic Region United States)
Job Summary.Geisinger Health Plan is looking for an experienced customer service manager to lead the Health Plan Enrollment customer service team..Manages a Health Plan Customer Service Team. Performs oversight of achieving metrics, resource allocation, process improvement, coordinating training and ensuring policy development/updates related to enrollment functions. Assists administration in developing the team's annual operating budget, participating in and/or leading interdepartmental workgroups involved in strategic planning, developing and reviewing policies and procedures.Job DutiesParticipates in development of performance standards for Customer Service teams, evaluates actual performance against standards, and implements action plans for improvement.
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