The Referral Coordination Operations Manager (RCM) is assigned to manage the Referral Coordination Initiative (RCI) and is responsible for program planning, developing, analysis, and monitoring of data in addition to supervising the Referral Coordination Team (RCT) staff for the Salem VA HCS. This is an Interdisciplinary announcement and is open to both Physician Assistant and Nurse Practitioners. The Physician Assistant version: Job Announcement Number CBTA-11487606-22-SB Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. License: A nurse practitioner must be licensed or otherwise recognized as a nurse practitioner in a State. Education: possess a master's degree from a program accredited by the NLNAC or CCNE, and maintain full and current certification as a nurse practitioner from the American Nurses Association or another nationally recognized certifying body. [The certification must be in the specialty to which the individual is being appointed or selected.] Preferred Experience: Minimum of at least two years of successful practice as a Nurse Practitioner providing medical care to patients Demonstrated ability to work effectively with other disciplines Demonstrated excellence in written/verbal communication and time management Demonstrated ability to use computer systems in support of patient care delivery Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: The position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring Veterans and objects may be required. May be required to don protective equipment in isolation situations or operative/invasive procedures. Responsible for the reprocessing of reusable medical equipment, according to the medical center policies. Required to use available safe patient handling lifting devices in all clinical areas. May also be exposed to Veterans who are combative, secondary to delirium, dementia, or psychiatric disorders. ["VA offers a comprehensive total rewards package: VA Nurse Total Rewards Duties and Responsibilities: Referral Coordination Operations Manager will be responsible for, but not limited to, day-to-day execution and real-time management of the Referral Coordination Initiative (RCI) operations at the local level, which includes: Ensure the RCTs is adhering to the requirements as outlined in the VHA Referral Coordination Initiative Implementation Guidebook. Direct supervisory authority and responsibility for the management, guidance, and coordination of all operational elements for the following RCT team members: Nursing, Advanced Practice Practitioners, and Medical Support Staff. Responsible for the performance of subordinate staff, taking action to reward, promote, recognize or correct staff as warranted by evaluating performance. Provide day-to-day oversight and supervision of all RCI and RCT operations, overseeing operations of the RCTs who are managing specialty care referrals for the facility. Ensure relevant information is communicated across specialty services, with an aim to provide Veterans with appropriate and timely care options. Disseminate information and communication materials to staff. Maintain, enhance and troubleshoot Referral Coordination Team (RCT) operations. Identify operational barriers, keeping the Executive Leadership Team (ELT) abreast of such barriers via the GPM. Identify possible barriers to care with the Veteran, family and clinical care team to provide a team-based plan of care; and Enhance the quality of clinical outcomes and Veteran satisfaction while offering the Veteran the opportunity to make an informed decision about their care. Provide feedback on overall operations and ways to improve existing processes and new implementations moving forward. Provide tactical and supervisory support to the RCT members, both clinically, administratively, and analytical. Utilize established outcome metrics form operational and impact measures. Identify opportunities for additional focus: frequent huddles with RCT leadership, Service Chiefs, and Section Chiefs to discuss key findings or trends. Course correct implementation of new processes and requirements into the RCI. Ensure the RCT is meeting the timely medical needs of Veterans served at the Salem Healthcare System. Reduce the average time it takes to schedule appointments, whether the appointment is in the VA's direct care system or in the community. Empower Veterans with key information to help them make more informed decisions about where to receive that care. Remove non-value-added steps to optimize the use of clinical staff for the benefit of the Veteran. Maximize the interaction with the Veteran to identify needs and gather preferences to ensure that appropriate modality of care is offered. Provide clinical and administrative consultation and ongoing education to Primary Care and Specialty Care. Other duties as assigned and deemed necessary to meet the needs of the Medical Center. Responsible for collecting and analyzing data, as well as completing and submitting assigned suspense's and reports to the VISN. Work Schedule: Monday thru Friday, 7:45am to 4:30pm EST\nVirtual: This is not a virtual position.\nFinancial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.