The RN-Case Manager is responsible for clinical documentation demonstrating individualized coordination of care for outsourced patients. They will assess complexity of care needs and potential/actual issues and individualizes care based on identified care needs to include: consult processing is aligned with national Community Care performance standards and resolving issues with a potential for negative outcomes on quality, cost, access and continuity of care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: 12 months working in a clinical environment coordinating patient schedules (eg: scheduling appointments, coordinating consults) Advanced knowledge of medical terminology: documenting/reading administrative notes in medical charts Customer service: experience in de-escalation, problem solving, decision making, and tactful communication skills 12 months clerical work experience using computer applications, multi-line phone systems, scanning, and faxing documents Experience with workload reports and data collection to include meeting deadlines, setting priorities, and organizing workloads Strong interpersonal skills; ability to work well in groups Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience. Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: Light carrying, under 15 pounds; Use of fingers; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in the other; Hearing (aid may be permitted). ["VA offers a comprehensive total rewards package: VA Nurse Total Rewards Duties of this position include: Clinical pre-requisite care and clinical justification for the requested care are documented on the community care consult request. Utilizes the CPRS Consult Toolbox on all community care consult approvals. Maintains the \"average\" workload productivity of the case manager clinical group. Prioritizes consults appropriately. Practices the mission, vision, and values of the organization and works toward accomplishing them in all daily work activities. Coordinates care across the continuum; ensures seamless transitions of care. Demonstrates proficiency in the use of clinical tracking tools (Excel based): daily consult pending list; individual cm consult tracking tools; One Note\" functions; Vista Imaging; Notifications & View Alerts; ID signer functions. Work Schedule: Monday - Friday 0800-1630\nTelework: Available\nVirtual: This is not a virtual position.\nRelocation/Recruitment Incentives: Not Authorized\nPermanent Change of Station (PCS): Not Authorized\nFinancial Disclosure Report: Not required"]