Education Specialist I Revenue Management (For Resolute Hospital Billing)
Location: Danville, Pennsylvania
Type: Full Time
Internal Number: R-32098
Responsible for all aspects of training in software applications to support system initiatives and mission via instructor led training, onsite support for clinical staff, and development of technical documentation. Responsible for collaboratively working with external vendors and clients to produce learning materials which effectively support the training and development of employees.
Consult and coordinate with Geisinger project leaders to identify capability gaps impacting current and future business strategies.
Prepare lesson plans including methods, materials, and documentation to be presented and revise, modify and develop course content to address current solution features, functions, and workflow to address client needs.
Evaluate learning solution effectiveness using best practice methodologies aligned with performance and business outcomes.
Conduct training and classroom-based coaching onsite and in virtual environments.
Provides instructor led training to individuals and groups. Responds to 1:1 education request while remaining within Service Level Agreement expectations.
Provide EHR product updates and optimization training. Assists in the testing and documentation of application upgrades.
Obtain and maintain associated certifications and subsequent New Version Trainings.
Develop subject matter expertise in assigned areas of specialty.
Apply general medical terminology during training delivery when appropriate.
Responsible for all aspects of training in software applications to support Revenue Management requirements and Geisinger initiatives and mission.
Keep current on new technology developments in hardware, software, and direction of the industry.
Conducts assessments, planning, organizing, and facilitating a broad range of employee development and training programs.
Contributes to learning activities, audio-visual materials, instructor guides, and lesson plans.
Collaborate with the Information Technology Department, business leads, other stakeholders, and management in the planning, design, implementation, and evaluation of training programs.
Develop and maintain curriculum, supporting documents, and communication for assigned area(s) of responsibility.
Work is typically performed in an office environment. Travel may be required. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required)
Minimum of 4 years-Relevant experience* (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.