Technical Analyst Intermediate (Work from Home - Eastern United States)
Location: Danville, Pennsylvania
Type: Full Time
Internal Number: R-28809
Analyzes and responds to user requested new development and system modifications. Designs technical solutions to information problems. Performs technical tasks related to project completion, including problem analysis, program development and testing, documentation, and implementation.
Verifies system performance via test data.
Assists in coordinating user departmental requirements with other I.T. functional areas, including but not limited to: requests for enterprise sign-ons, interfaces, and technical and networking support.
Reports project progress and activity to a higher level technical analysts or management designate.
Supports IT departmental initiatives such as OS migrations, internet browser upgrades, etc.
Responsible for developing programming skills where applicable.
Maintains individual work schedule and submits progress reports.
Prepares operational documentation for Data Center and IT HelpDesk operations.
Develops and documents restart and recovery procedures.
Organizes information in accessible project files..
support to various departments with minimal supervision.
Installs, maintains, and upgrades assigned application software as required.
Assists subordinate and peer level team analysts, sharing expertise, as needed.
Assists with test plans, creates, and modifies program code, assists users in development of test scripts prior to system, and release implementations.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
Excellent communication skills and the ability to collaborate with various teams internally to support, triage and resolve customer issues preferred.
Healthcare Payor experience is a plus.
High School Diploma or Equivalent (GED)- (Required)
Minimum of 6 years-Relevant experience* (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.