Description

Program Manager- OhioRISE

Program Manager (XGPGZ)

The Program Manager will work with the Manager of Programs to support the Care Coordination team and to develop processes and workflows for compliance with regulatory documentation and billing requirements for HealthVine Care Coordination teams serving youth enrolled in OhioRISE. The role will be responsible to support the care coordination team as an expert for team for care management and for compliance with regulatory CME requirements. See full CCHMC job description for additional information.

Key Functions

• Project Management
• Process development
• Compliance monitoring
• Education

SUBFUNCTION DEFINITION: Act as the central point of contact in the support, direction, and successful delivery of a program and its objectives. Programs are ongoing activities working toward a mission with no specified end date or an end date that is defined as being many years into the future (as in the case of a long-term grant program). Programs typically have formal names, a mission, and a wide variety of functions performed by a multi-disciplinary team.

REPRESENTATIVE RESPONSIBILITIES

Program Management/Leadership and Education Management: Designs broad-scale developmental plan of program. Collaborates with leadership to lead and implement strategies for alignment of the Program with the CCHMC mission and vision. Identifies, leads, and directs process/quality improvement activities and measures and maintains program outcomes. Oversees collaborations with other departments/divisions. Creates processes and collaborations relevant to program stakeholders. Builds consensus for programmatic and financial maturation with team via investigation of potential funding options, and assessment of needs and resources for directives and protocols. Leads and coordinates integration of activities, inside/outside the organization. May coordinate outreach activities/messages team, stakeholders and clients. Provides leadership for internal/ external education offerings and oversight for competency requirements/resources. Develops educational training using current evidence and research; serves as resource to multidisciplinary staff. Provides education/collaboration on internal/external improvement work. Participates in funding decisions for clinical education/ professional development.

Personnel Mgmt: Manage the reporting personnel. Make decisions regarding, and take responsibility for recruitment, selection, on-boarding, development, training, discipline, termination, evaluation, salary, payroll, and/or retention. Identify and work to correct personnel management issues. May maintain and/or create position descriptions and/or performance evaluation criteria. Consistently provides leadership and staff development through training, trending, consultation, coaching and communication. Focuses as a resource and responds to inquires related to specific subject matter. May lead, engage and hold teams or staff who are not direct reporting personnel accountable for program operations and/or achievement of strategic targets. Facilitates team collaboration, communication, and team meetings.

Process/Quality Improvement : Identify, develop, and implement new methods, processes, and systems to improve and facilitate the team's work. Identify ways to improve data quality and usability and to streamline and enhance reporting processes and/or deliverables. Identify and recommend procedures to enhance or maintain a high level of effectiveness in daily operations. Identifies, leads, and provides oversight of process/quality improvement activities; measures and maintains program outcomes, facilitates the teams work. Identifies and recommends procedures to enhance or maintain a high level of effectiveness in usual operations.

Operations Mgmt.: Direct and coordinate the daily operations of the programs(s), department(s)/facilities in collaboration with leadership. Direct, establish and monitor business processes to ensure effective and efficient operations. Identify and implement policies and procedures for improved utilization and operations. Identify opportunities for improving cost and quality through in-depth analysis. Develop and implement policies and procedures for improved utilization, quality and operations. Ensure operations are efficient, cost effective and effective. Resolve issues concerning staffing, utilization of facilities and equipment. Develop and interpret policies and procedures for staff and ensure that all policies are in conformance with Medical Center guidelines. Ensure compliance with all regulatory requirements associated with the Joint Commission, OSHA, CMS and any other agency. Promote programmatic development, efficient work and patient flow, supply and instrument management, and a safe culture and environment. Supports and monitors business processes to ensure effective and efficient operations.

Grant, Data, and Financial Management: Provide support in the preparation and submission of external and internal funding for OhioRISE via portal as specified by sponsor. Maintain records of annual evaluations for accreditation purposes. Integrate the financial management and decision making across the department/division.

Qualifications

Qualifications: Bachelor's degree plus 7+ years of work experience OR Master's degree and 3-5 years' experience in one or more of the following: Project Management; Care Management; Family systems; Community systems and resources; Child and family counseling or therapy; Child protection; Child development.