Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
As a converging point person for people, process, and technology, the Manager of Nursing Informatics has a leadership role in transforming clinical care, maximizing the benefits of information systems within AdventHealth while coordinating nursing informatics activities for assigned facilities. This individual will manage delivery and Service Level Agreements by guiding incident resolution, problem management, and enhancement requests. Motivates team to deliver a consistently excellent service experience. Travel is expected to assigned sites occasionally for advocate oversight. May be an increase in travel during projects, go-lives, or needed meetings.
The value you’ll bring to the team:
Manages the process related to effective department wide and end user communication. Promotes a positive attitude to change and effectively communicates “why” change is necessary. Acts as a focal point for communicating system related problems within the department and to operational customers and collaborates with other AIT teams to effectively communicate changes, fixes, and updates.
Identifies and coordinates the management of risk and quality assurance issues that arise, escalating unresolved problems to the appropriate decision-making bodies, as needed. Works closely with AIT and operational leadership to facilitate system issue resolution.
Manages delivery and Service Level Agreements by guiding incident resolution, problem management, and enhancement requests. Motivates team to deliver a consistently excellent service experience.
Particpates in hiring process. Prepares and presents employee growth discussions/evaluations per AdventHealth approved process in a timely manner. Responds to employee input.
Manages the informatics workload related to modifications/enhancements/upgrades/redesign of hospitals systems that underlie the tools and management of health care information.
Analyzes system design, develops system specifications, and participates in the building and testing of new systems and installation of new upgrades. Responsible for the planning, implementation, deployment, support, evaluation and maintenance of clinical information systems. Able to map clinical processes.
Provides direction and support as a member of the management team to maximize clinical systems’ value within the organization. Oversees and ensures completion of approved projects through internal and external resources on time and on budget. Coordinates process solutions with AIT application teams, Clinical Informatics Advocates, operational facility leadership, and executive team, representing the clinical perspective.
Enforces organizational and departmental policies and procedures. Develops, reviews, and revises hospital policies related to electronic documentation on an on-going basis.
Coordinates facility activities during scheduled system downtimes. Establishes and maintains local contact structure for unscheduled system downtimes.
Assists and supports the hospital Education Department by providing input in the planning of orientation and in-service programs of new processes related to computer systems and clinical documentation.
Participates in leadership committees relevant to role.
Identifies and engages subject matter experts across departments to ensure timely delivery of services.
Facilitates ongoing development of local Service Line Expert team with EMR and knowledge transer with work partners CNO.
Clearly and effectively transmits technical and business concepts and ideas using oral and written modalities. Able to create strategic presentations.
Serves as facility resource person and role model in the use of clinical information systems. Maintains a current knowledge of trends and issues in health care, accreditation standards and organizational policies and procedures
Majority of time on job will be at assigned facilities however must be able to travel nationally to support major implementations at other AdventHealth facilities. Because our customers work 24/7 the Manager of Nursing Informatics will work off-duty shifts including evenings, nights, and weekends in order to fully support AdventHealth operations during times of major installs.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.