ChristianaCare, Medicare Advantage (Primary Care for patients age 65+) at Rehoboth is looking for a Practice Manager.
The Medicare Advantage practice at Rehoboth is located on Coastal Highway, Rehoboth Beach, Delaware. Medicare Advantage practice at Rehobothoffers a wide range of medical services for adults age 65 and older.
In addition to traditional Primary Care services, the practice will offer functional assessments performed by a Physical Therapist, on-site behavioral health and nutrition services and much more! We are a team of one Physician, one Advanced Practice Clinician, supported by a Registered Nurse, Pharmacist, Social Worker, Medical Assistants, Office Assistants and a Patient Digital Ambassador.
The Practice Manager is responsible for the overall management and operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals. The Practice Manager partners with the Clinical Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices. The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Partners with the Clinical Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
Responsible for monthly financial and operating budget variance analytics and reporting; interprets and reports results to Medical Group executive leadership; creates and implements action plans for revenue and expense improvements meeting all Medical Group, Christiana Care, payer, and regulatory requirements including billing accuracy, labor expense and productivity, non-wage expense, denials, fee schedules, grant management, etc.
Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction of the office experience including patient access via scheduling template management, front desk experience, rooming process, check out process, etc.
Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
Ensures service excellence behavior and service recovery processes are consistent within all assigned practices
Leads efforts to create conditions for staff engagement
Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and promote best practices
Directs practice staff; responsible for employment processes and decisions regarding office staff (including orientation/onboarding); performance management; performance appraisals; office staff meetings/committees, recognition, and empowerment
Leads PRC (new position) request process for assigned practices
Approves travel expenses and reimbursement for caregivers of assigned practices
Responsible for budget purchasing approval up to $5,000
Directly manages, Practice Supervisor, Clinical / Scheduling Coordinator, Site Supervisor &/or other Manager/Supervisors as assigned
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma required. Bachelor's degree preferred.
Three years of experience working in a medical practice, Primary Care preferred, with at least 2 years supervisory experience.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to lead change
Ability to organize work, coordinate projects, set priorities, meet deadlines and follow up on initiatives with little or no supervision
Ability to independently manage physician group communication and work processes and respond appropriately to unforeseen circumstances
Ability to manage ambiguity by adapting to changing work demands necessitated by fluctuations in workload or program requirements
Ability to establish relationships and collaborate with clinicians and other leadership staff
Ability to use common computer software (Word, Excel, Powerpoint, Outlook) for daily work and data input and retrieval
Skilled in working in teams with ability to work independently as needed
Skilled in oral and written communication
Skilled in navigating electronic health records, practice scheduling and billing systems
Pleasant office environment
Automobile travel between practice locations
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.