Director, Network & Data Center Facilities-FTES-Full Time-DHTS-Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 198092
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.
A 2020 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory, and analytics health information technology capabilities.
Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
Director of Network and Data Center Facilities Services
The Director of Network and Data Center Facilities Services is responsible for strategic direction and effective operational management of this area's personnel and other resources, providing leadership and management to a team responsible for design, implementation, configuration, management, testing and restoration of all network infrastructure and data center facilities. This includes delivering and maintaining operations for all services associated with network infrastructure to include wired, wireless, security, and load balancing and all services associated with supporting multiple data center facilities, and associated technologies in support of the mission of Duke Health.
The Network and Data Center Facilities Services team will ensure optimum network and data center performance, availability, and service delivery for Duke Health. The ideal candidate will be well versed in various wired and wireless, network security, load balancing and data center technologies; experienced in managing technical team of professionals; experienced in product ownership and development; and experienced with managing multi-million-dollar service portfolio budgets.
Develop product strategies in partnership with architecture team and manage the product life cycle for Network and Data Center Facilities services. Interface with key internal and external stakeholders to develop and support business cases, budgets, and reports.
Develop ongoing business relationships with customers in Duke Health to better understand the business requirements and align appropriate services to these business requirements.
Research, recommend, design, and develop strategies for implementing new technologies in support of both on premise and cloud environments, in conjunction with architecture team.
Implement and maintain architecture and security standards for various technologies.
Evaluate new technologies and solutions to meet the business requirements for Duke Health, including business technologies to support academic, clinical, and research initiatives.
Demonstrate effective communication strategies to convey complex ideas to various audiences.
Lead initiatives and teams to develop more efficient processes through technologies to reduce, time, cost, manual intervention, and complexity.
Provide oversight across Engineers and Service Owners in the delivery of projects, change requests, service requests, incident, and problem resolutions. Establish Delivery Quality Index to ensure deliveries are in scope, on time and on budget
Lead efforts to drive efficiency through continuous automation.
Support standards of cloud adoption for application teams.
Develop architecture, standards, and design packages for new products and services in collaboration with architecture team.
Develop business plans, financial and cost models, ROI, and presentations for technology and service solutions.
Oversee IT Service Cost Delivery model for the Platform Hosting portfolio, make sound financial decisions for purchases, and demonstrate clear understanding of the Total Cost of Ownership
Maintain strong relationships with service providers and vendors to develop next-generation designs and plans. Manage vendor/supplier engagements and interactions effectively and in the best interest of DHTS
Lead with direct managerial responsibilities for team managers and service owners.
Manage and recruit a team of high-level technical staff responsible for developing and delivering products and services.
Manage on-demand resource needs to meet the business objectives.
Define technical development priorities for talent, identifying training needs and opportunities.
Ability to adhere to the highest standards of ethics and professional conduct.
Participate as needed in on-call/troubleshooting of complex issues.
Demonstrated experience with Cisco Networking technologies, network scripting and automation tools such as Ansible and Python, network security products (i.e. Palo Alto, Fortinet), enterprise load balancing platforms, and cloud network experience implementing VPC/VPN connectivity (i.e., Microsoft Azure, Amazon AWS)
Strong knowledge of routing protocols to include OSPF and BGP; deep understanding of packet analysis and applicable tools; Experience supporting large scale remote access and L2L VPN solutions along with Network Access Control system deployment and lifecycle management
Knowledge of Data Center Facilities to include owned or leased facilities
Demonstrated experience managing technical teams
Demonstrated experience in product ownership and development
Experience managing service-based costing for an enterprise environment
Demonstrated experience in managing strategic IT vendor relationships and procurement of Enterprise-level hardware and hosting solutions
Demonstrated ability to technically review work of subordinates to assure high quality and efficient operation.
Demonstrated ability to manage technical projects of varying scale that require latitude in decision and actions.
Must have the ability to work independently on multiple tasks and complex projects.
Ability to interpret customer business and translate to technical needs.
Excellent English language skills, both oral and written.
Health Care, Academic Research experience a plus.
Required Qualifications (Must haves):
BS/BA degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13years of prior relevant experience. Experience may be substituted in lieu of degree.
Minimum 10+ years' experience in Information Technologies and emerging new technologies
8+ years' experience of management/leadership experience in enterprise environments
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.