Account Manager, Customer Success (Pharmacy) - London (Hybrid)
Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities. Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
Careers with Optum offer flexible work arrangements and individuals who live and work in the UK will have the opportunity to split their monthly work hours between our London office and telecommuting from a home-based office in a hybrid work model.
About the role:
As a Pharmacist Account Manager, you will support the Optum UK Medicines optimization account team and manage ongoing contract relationships teams helping deliver the Medicines optimization strategy.
Using your pharmacist expertise, training and knowledge you will facilitate improvements in the safety, quality and cost effectiveness of prescribing for clients through the use of Optum’s ScriptSwitch support software and other medicines optimisation services that are developed. Within the role you will collaborate with stakeholders across Optum UK, to strategise clinical sales across the UK region and support the development of products and services.
Serving as the primary liaison for Optum UK MO clinical operations, your ability to champion, support and develop relationships for our account management team internally and externally will be pivotal to your success.
Please note that travel and some overnight stays will be a requirement of the role.
Assess and facilitate local action plans, prioritising account manager and client needs to achieve their aims and objectives of using ScriptSwitch/MO software and services.
Partner with clients to review and develop client specific profiles of prescribing recommendations
Facilitate and ensure the timely update, maintenance and management of client recommendation profiles, and the underlying drug data.
Develop relationships with stakeholders within primary care medicines optimisation teams, other primary care staff and general medical practice staff who are using, or considering using ScriptSwitch or other MO software and services
Visit targeted GP practices to assist in identifying individuals suitable for immediate high impact changes in their repeat medications, supporting prescribers in addressing medicines optimisation issues
Conduct audit, analysis, interpretation, and presentation of appropriate data as required by the Company and locally by clients. This also includes providing advise to clients, who use ScriptSwitch or other MO software services reports and data sources such as ePACT.
Identify outcome indicators to demonstrate the effectiveness of ScriptSwitch (Other MO Software services) whilst ensuring the effective collection of data to help with evaluation
Train PCOs, healthcare professionals and their staff on ScriptSwitch software and other MO software services, financial reporting and investigation, stakeholder engagement etc
Develop a regional network and make links within primary care and other agencies nationally to facilitate collaborative work on prescribing issues
Support the Sales Team on medicines optimisation issues
Promote the Optum UK and UHG Brand at events.
Maintain personal and professional development to make the maximum contribution to the work of the Medicines Optimisation Team
Lead UAT (User acceptance testing) for products and services within the Account Management team
Provide technical resource to support the overall account management administration effort in a positive way:
This resource will link Customer service, Technology, product, and marketing
This resource will manage identified smaller accounts (Within the tiering) creating a pathway for account manager development but also allowing deeper development of identified gold customers.
Co-ordinate the alignment of key activities within the account management team allowing more planned and valuable work in segmented customers (E.g., Profile builds).
The role will:
Improve the way Product, Technology, Account Managers work together enhancing customer experience
Support NHS initiatives (Green), increase current customer profiling, create needed SOP’s, build case studies to support tenders
Provide more ‘capacity’ to do the rights things
Assist with other ad-hoc requests depending upon business need.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Please note this is a Telecommute Role which will include 25% travel to client sites.
You will need to be registered within the GPhC (General Pharmaceutical Council)
You will need to have a passion for Medicines Optimisation
Comfortable managing & reporting on data sets
Clinical Pharmacy experience
CCG Medicines Optimisation experience
Practiced based pharmacy experience
Commercial Account management experience
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
Careers with Optum. Here's the idea. We built an entire organisation around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.