As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Role will be accountable for end-to-end delivery of all business process outsource (BPO) contracts as well as overall vendor performance of BPO services. He/she will be accountable for the successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction is not compromised and that cost/benefit impacts are carefully evaluated. The role is located in Frisco, TX and will work directly with a number of vendor partners located in India and the Philippines. A successful candidate should be comfortable working within a highly matrix-driven organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manages the governance of the contracts between our vendors.
• Translates corporate objectives into long term strategic plans and defines supporting strategies for the entire business unit.
• Has both strategic and tactical oversight of one or more corporate functions and reflects strategic awareness and decision making across departments or business units. Including enterprise planning and budgeting, market trends and financial analysis, P&L management, capital allocation, influence and collaboration, and strategic partnerships.
• Has responsibility for the RCM business unit, which is a major function of our overall enterprise
• Has authority to authorize expenses and payments from the organization within limits.
• Has some authority to bind the organization in contracts and/or agreements with other organizations and/or partners.
• Manage the internal governance process to prioritize BPO initiatives and ensure all requirements to consider a process for BPO are met. Ensure SOPs are in place and executed consistent with organization processes and best practices.
• Work with Operational Leaders to manage the Vendorâ��s local operational performance. Monitor Vendor performance against Service Level Agreements and by providing guidance, feedback, corrective action plans, vendor compliance audits, resolutions to local escalations and leadership to drive the Vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics.
• Ensure outsourced Vendor processes meet organizational controls and compliance. Project manage implementation of new processes to production stage. requirements. Change Management - oversee vendor readiness to support new program launches, changes to business rules, processes and tools.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

10+ yrs:

• Strong communication and influencing skills - person needs to be able to manage BPO delivery and expectations.
• Extensive experience in negotiating, developing and managing BPO contracts on an international basis.
• Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation.
• Proven experience of influencing other departments where their support is critical to success.
• Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
• A good understanding of change management, the importance of it, approaches, key tasks and timelines.
• Ability to thrive in a fast-paced multinational environment working across multiple lines of business.
• Very strong team player with excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong project/program management skills.
• Able to work across cultures effectively, valuing diversity within virtual team. Working knowledge of international business practices.
• Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• Bachelorâ��s degree required; MBA is a plus.
• A minimum of 7 years of accumulated outsourcing management experience in an offshore environment - must have both contract management and service delivery related experience.
• Strong team player able to work effectively with all levels of employees in the company and to deal with many different levels of technical and business acumen
• Ability to work in a dynamic, fast-paced work environment
• Ability to effectively prioritize and execute tasks
• Black Belt or Six Sigma Certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel domestically and internationally
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Environment
• Hospital Environment

TRAVEL

• Approximately 30 to 50% travel may be required - internationally

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.